Found 10th Sep 2009
right here goes i sold a bottle of purfume new in box and sealed buyer payed with paypal and i posted 3 days later now they are claimin they have not got it i posted it 2nd class so can anyone help in what happens next this is nearly 4 wks ago thanks

15 Comments

Banned

you pay her back, unless of course you have written proof she received it, never post anything unrecorded

you should always post goods recorded delivery - full stop. they will successfully get a refund via paypal and u will also need to try make a claim

any proof of postage what so ever? was it worth alot of cash

as the other nice ladies said... always post recordeded delivery

Banned

have to agree you will lose your money, paypal rips sellers off all the time

If you got a receipt (like a normal, till receipt, and never just put a 2nd class stamp on it!) when posting it, you can claim Royal Mail. It should be for £39 I think, but I'm sure I read somewhere that they only pay £12. You will also need to pay the buyer...Take it on the chin, learn from it, be thankfull it wasn't a £400 laptop :thumbsup:

rehydrated;6253952

If you got a receipt (like a normal, till receipt, and never just put a … If you got a receipt (like a normal, till receipt, and never just put a 2nd class stamp on it!) when posting it, you can claim Royal Mail. It should be for £39 I think, but I'm sure I read somewhere that they only pay £12. You will also need to pay the buyer...Take it on the chin, learn from it, be thankfull it wasn't a £400 laptop :thumbsup:



actually a receipt will mean nothing to the RM unless you asked for proof of postage in which case they will write the address on the receipt.

If you claim using only the receipt the only thing you are likely to get is a book of 6 stamps...believe me i know from experience. :thumbsup:

TO OP: buyer will win, listen to everyone above and always post recorded...nothing you can do now other than enjoy your 6 stamps

postal insurance is free on items worth £30 or under fwiw, i know this doesnt help now but in future :thumbsup:

"actually a receipt will mean nothing to the RM unless you asked for proof of postage in which case they will write the address on the receipt."

^^ That's what I meant. They write the addy on the receipt. Free. I thought it was to the value of £39 first class, and possibly £36 second, but if they can get away with giving you 6 stamps, then hardly worth it!

^^ That's what I meant. They write the addy on the receipt. Free. I … ^^ That's what I meant. They write the addy on the receipt. Free. I thought it was to the value of £39 first class, and possibly £36 second, but if they can get away with giving you 6 stamps, then hardly worth it!



Ive never claimed after having the address written on the receipt. When i go i have to ask for it to be done so not sure about that, but if you have no proof of where it was posted, its then they will give you the 6 stamps

Question though - What if you send something recorded, system online never updates from where it was accepted, then 15 days later it changes to return to sender - 2 weeks later you receive a parcel back with a sticker on saying the buyer didn't call for it, even though they've been countless times to the delivery office - where do you stand then?

xsazzyjayx;6254139

Question though - What if you send something recorded, system online … Question though - What if you send something recorded, system online never updates from where it was accepted, then 15 days later it changes to return to sender - 2 weeks later you receive a parcel back with a sticker on saying the buyer didn't call for it, even though they've been countless times to the delivery office - where do you stand then?


I had the self same thing recently. Emailed the buyer and explained the situation and asked for them to pay postage costs again. After a couple of weeks, I sent a reminder but no response. I guess they weren't particularly bothered. Never heard a thing from anyone again. In hindsight, I suppose I should have refunded the purchase cost but it was only a £7.50 item.

marktuck;6254146

I had the self same thing recently. Emailed the buyer and explained the … I had the self same thing recently. Emailed the buyer and explained the situation and asked for them to pay postage costs again. After a couple of weeks, I sent a reminder but no response. I guess they weren't particularly bothered. Never heard a thing from anyone again. In hindsight, I suppose I should have refunded the purchase cost but it was only a £7.50 item.



I've been in contact with the buyer, they're not willing to pay postage again, yesterday I offered to pay half if they did, they refused, so all I could do was refund the item price. I just wonder where I stand with Paypal now, i.e. can they claim?

tinkerbell28;6254201

If the item was never delivered they can *technically* claim outbound … If the item was never delivered they can *technically* claim outbound postage costs but I would take the issue up with RM.



Oh so I am able to claim?

They made out over the phone that I couldn't :whistling:

tinkerbell28;6254216

I would keep on at them until they do yes, as if the custome had a … I would keep on at them until they do yes, as if the custome had a genuine issue trying to get the pacel from the sorting office (if I red that right), then yeah I would keep on.



Yes they did. I have to assume the buyer is nothing but genuine in this case & try & fight their corner, I think otherwise I will risk my first negative if I don;t get it sorted! Thanks Tinkerbell

Well, I refunded the item cost & they opened a claim with Paypal.

So just refunded postage to get rid of them!
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