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Help with car on finance

12
Found 20th May
I purchased a car on finance just over 6 months a go and have had problem after problem ever since I’ve had it, it’s been to the dealership once already to get a headlight replaced and I’m back there tomorrow to fix numerous issues. I’m wondering if anyone could advise me as of what I can legally say or do about the matter because they don’t seem to be too bothered on the phone about there being issues with the car and say they’ll have it looked at and repair if they can but I’m sick of there being constant faults with the car.
If it’s any help I have 2 year warranty with the car and gap insurance also. The dealership is evanshalshaw.
Thank you
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12 Comments
You could ask them if they would consider taking the car back, but it really depends on what the issues are, a headlight replacement isn’t a big deal, if the other issues are minor and easily fixable then it’s best to let them do it. Buying a second hand car or even a new one occasionally you will get one which has a few problems, it’s luck of the draw and that’s why you have warranties. Electrical problems normally mean you bought a French car....
Edited by: "cmdr_elito" 20th May
cmdr_elito5 m ago

You could ask them if they would consider taking the car back, but it …You could ask them if they would consider taking the car back, but it really depends on what the issues are, a headlight replacement isn’t a big deal, if the other issues are minor and easily fixable then it’s best to let them do it. Buying a second hand car or even a new one occasionally you will get one which has a few problems, it’s luck of the draw and that’s why you have warranties. Electrical problems normally mean you bought a French car....


The headlight had no bearings keeping it in place causing for the whole thing needing to be replaced, it constantly squeaks whenever it goes over any form of bump, there’s a Weird rattling noise in the back of the car when I turn or go over a bump, it made a horrible screech when setting off from a traffic light last week and it’s difficult to put into first gear sometimes causing for me to feel like an idiot when I’m making everyone wait
dom61092 h, 10 m ago

The headlight had no bearings keeping it in place causing for the whole …The headlight had no bearings keeping it in place causing for the whole thing needing to be replaced, it constantly squeaks whenever it goes over any form of bump, there’s a Weird rattling noise in the back of the car when I turn or go over a bump, it made a horrible screech when setting off from a traffic light last week and it’s difficult to put into first gear sometimes causing for me to feel like an idiot when I’m making everyone wait


The rattling could be a loose spare wheel or something loose like a nut in the wheel bay. If it’s not that it could be coil springs or a wheel bearing needs changing.

Sounds like you may need a clutch replacement as the slave cylinder may have gone (not uncommon), does your clutch feel heavy?
Edited by: "cmdr_elito" 21st May
cmdr_elito15 m ago

The rattling could be a loose spare wheel or something loose like a nut in …The rattling could be a loose spare wheel or something loose like a nut in the wheel bay. If it’s not that it could be coil springs or a wheel bearing needs changing.Sounds like you may need a clutch replacement as the slave cylinder may have gone (not uncommon), does your clutch feel heavy?


I do sometimes think it feels heavy but have just thought it was me, it’s just been a nightmare and I’m wishing I was able to swap the car for another at the dealership
dom61093 m ago

I do sometimes think it feels heavy but have just thought it was me, it’s j …I do sometimes think it feels heavy but have just thought it was me, it’s just been a nightmare and I’m wishing I was able to swap the car for another at the dealership


If it’s heavy it could be the slave cylinder, it went on my old Fiesta about 30k in, I drove it to 90k with a heavy clutch pedal and then had the clutch done and it was amazing after, so much lighter, car went on another 70k before I scrapped it.
cmdr_elito49 s ago

If it’s heavy it could be the slave cylinder, it went on my old Fiesta a …If it’s heavy it could be the slave cylinder, it went on my old Fiesta about 30k in, I drove it to 90k with a heavy clutch pedal and then had the clutch done and it was amazing after, so much lighter, car went on another 70k before I scrapped it.


What car do you have btw?
As you have the car on finance you don't technically own it outright yet the finance company do have a vested interest in what is there car at the moment,so you can always get them involved. give them a ring see what they say
cmdr_elito7 h, 6 m ago

What car do you have btw?


I have a Volkswagen polo 10 plate
Based on my experience with Evans Halshaw I would simply go elsewhere, their warranty wasn't worth the paper it was printed on. Try and find a independent that specialise in VAG and get the niggles fixed.
dom610955 m ago

I have a Volkswagen polo 10 plate


If it’s a diesel another thing to watch out for is blocked EGR valves, the risk can be minimised by servicing regularly, many owners have resorted to taking DPF’s off which isn’t a good idea given the new MOT testing standards.

Being completely honest it’s 8 years old and you will get a fair few issues with a car of that age. I’d suggest you ask if they will take the car back.
critster3 h, 12 m ago

As you have the car on finance you don't technically own it outright yet …As you have the car on finance you don't technically own it outright yet the finance company do have a vested interest in what is there car at the moment,so you can always get them involved. give them a ring see what they say


Exactly , I'd certainly be letting the finance company know that you were having issues with the car already and it's not been resolved , they will contact the dealer , you'll be surprised how quick it's sorted
The dealers rely on finance deals so don't like to upset them so to speak
And yes the finance company own the car till it's fully paid for
I'd be massively surprised if they take the car back, unfortunately that's not usually an option.
The car is 10 years old so there is a good chance a lot of the issues are caused by completely normal things you would expect at this point. Squeaks from breaks, bangs from brushes. As long as they are actually fixing the problems and not trying to wiggle out of responsibility then I wouldn't worry, just take it in and get them fixed, sooner rather than later because they will soon start spouting 'ware and tear' (which is pretty fair considering the abuse a car *could* take in 6 months).
If they start refusing then get the finance/trading standards or whoever you can involved but to be honest you could have left it too late. They usually only need to cover you for 3 months.
Get this one paid for and learn from it. In future budget in maintenance costs for ANY used car you buy and expect problems. If you have non then happy days but there is a good chance you will.
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