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    Help with consumer law.

    hey my xbox has just given me the "Open Tray" error for the second time in six months. i contacted Gamestation/TCR Repair who are dealing with the repair and the guy on the phone said if when they receive the xbox and deem it not economically viable to repair they will send me a voucher to get another one. now im a little confused - do i get a voucher for the amount i paid for the xbox (£189) or just what they think its worth after nearly 2 years??

    thanks for any info.

    10 Comments

    Should be what you paid for it mate

    whatever the price of a new one is at today's price.

    A voucher for the replacement cost so whatever they cost now

    Babbabooey

    whatever the price of a new one is at today's price.



    for just one second in time we were ''as one!!''

    Banned

    from that I would expect a voucher for an x-box from a certain retailer rather than a cash amount .

    from that I would expect a voucher for an x-box from a certain retailer … from that I would expect a voucher for an x-box from a certain retailer rather than a cash amount .



    This

    Supermod

    If they said to you that they will provide a voucher to "get another one" then they are going to give you a voucher to buy a like for like model replacement from one of their stores.

    Keep us posted.

    did you read the T&c's think when i looked it was for every year u get a bit less or something

    thats what i thought byt as mine is the old 60gb premium i was wondering whether i would get a voucher for the new 4gb or 250gb. i should find out by the end of the day.

    magicjay1986

    If they said to you that they will provide a voucher to "get another one" … If they said to you that they will provide a voucher to "get another one" then they are going to give you a voucher to buy a like for like model replacement from one of their stores. Keep us posted.

    Supermod

    fulkontakt

    thats what i thought byt as mine is the old 60gb premium i was wondering … thats what i thought byt as mine is the old 60gb premium i was wondering whether i would get a voucher for the new 4gb or 250gb. i should find out by the end of the day.



    To be honest, they are only obliged to replace "like for like".
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