Help with Currys and washing machine
Bought a washing machine at the end of July 07, also took out the whatever happens coverplan. The machine went faulty on sunday gone, won't complete a wash cycle pauses half way through and won't gon any further, (you have to manully empty the water). My wife phoned currys on monday and they put her through to hoover who arranged an engineer to visit today, he did and said that it looks like the electronics need replacing and he need to order the parts. I rang whatver happens on Tuesday after reading the agreement which says that they will get an engineer within 48hrs if called before 6pm on a wednesday. Which we did, I spoke to someone who informed me the systems where down so he could not look at the fault as the system was down, I asked for a call back as soon as the systems came back up, this never happend (I took the blokes name and time of call). Anyway cut a long story short the engineer today said it could be a week or so before he gets the parts, which means I've been without a washer for the best part of two weeks, not a problem normally, but I have 2 kids with quite bad eczema and need to use non bio powder (which rules out laundrettes). Do I have any rights to take the washer back to currys for a full refund? Can I do anything about them breaking the terms of the whatver happens agreement, girl said today that it should of been escalated as we didn't get a visit within 2 days, but because the 1st bloke done nothing about it, she couldn't do nothing now as I'd already had a visit. Asked her to investigate why I wasn't called back and gave the Ops name and time of the call on tuesday. SHould I just go into Currys tomorrow and make a scene or what? Or will I have to wait the 21 days they have (from today 1st visit) to fix my machine before writing it off/refunding me. Any advice appreciated.