Help with ebay please!

Hi, I'm new here but you all seem so lovely and was wondering if you could give me some advice.

I sold something this afternoon on ebay and had told people with no feedback to email me before bidding. A person with zero feedback won and I have emailed them 3 times, with no reply, and since offered the item to the second highest winning bid as they had perfect feedback, were so keen, polite and want to come and collect it tomorrow and have very good communications.
I have been charged final end fees twice - for the zero feedback winner and the second chance offer. Basically, how do I officially cancel the first zero feedback and get the final end fees back?

Do I need to file for an unclaimed item, but as I chose not to sell to the zero feedbacker due to their not complying to my one condition of sale (emailing prior to bidding for those with under 5 feedback), it's not really unpaid as such if you know what I mean.

What should I do?

Thank you!

17 Comments

If I was you I would contact ebay. See if they can refund your first final fee. Hope they can help you.

You should not have sold it to the second person in the first place.

The first person has every right to report you to ebay now.

Think you will have a neg straight away now.

Not a good start

The first person has 7 days to pay you don't they?

what you should have done was cancel the bid.
if the winner does not pay within 10 days, you can file for unpaid item and you will be refunded final value fees if there is no reply.

Original Poster

greg_68;2151382

You should not have sold it to the second person in the first place.The … You should not have sold it to the second person in the first place.The first person has every right to report you to ebay now.Think you will have a neg straight away now.Not a good start



But I had said that people with feedback under 5 to email me prior to bidding. They didn't do that so surely I'm not in the wrong?!

lushie;2151400

But I had said that people with feedback under 5 to email me prior to … But I had said that people with feedback under 5 to email me prior to bidding. They didn't do that so surely I'm not in the wrong?!



That means nothing.

You can't rely on people to adhere to what you wrote in the description.

Why did you not give them a chance to pay?

Everyone had zero feedback once.

I am sorry you are totally in the wrong IMO.

You cannot prevent zero feedback bidders only less than zero

Original Poster

I didn't get a chance to cancel the bid, it was a last second thing. They just aren't replying to my emails and I had said to email me prior to bidding. Maybe I messed up. Oh poo.
How do I change my settings to allow only people with x amount of feedback?
I realise everyone has to start somewhere with ebay, but when someone says 'email first' then surely they should do that?! I am just trying to cover my back andavoid scammers.

If you would like a tip for future auctions, set them to immediate payment only, then the auction runs until the buyer actually pays for the item.

Original Poster

Thing is...maybe you can tell...I'm new to ebay selling!
I would have been completely happy and of course not second chance offered the item if the buyer had done as requested and sent a simple email. I stated a condition of sale they did not adhere to, so surely I have the right to refuse sale?
At least I'm learning, the hard way admittedly, but I'm feeling so bad and just don't know what to do.
I have just emailed ebay explaining the situation though. How long should I expect to wait for the reply?

lushie;2151497

Thing is...maybe you can tell...I'm new to ebay selling!I would have been … Thing is...maybe you can tell...I'm new to ebay selling!I would have been completely happy and of course not second chance offered the item if the buyer had done as requested and sent a simple email. I stated a condition of sale they did not adhere to, so surely I have the right to refuse sale?At least I'm learning, the hard way admittedly, but I'm feeling so bad and just don't know what to do. I have just emailed ebay explaining the situation though. How long should I expect to wait for the reply?



you have every reason to refuse a deal, whether you are seller or buyer. nothing you do in ebay is binding (even though they want you make believe it).
so just wait a couple of days then file an unpaid item dispute and a week after that you can claim a refund for your fees

Original Poster

greg_68;2151468

If you would like a tip for future auctions, set them to immediate … If you would like a tip for future auctions, set them to immediate payment only, then the auction runs until the buyer actually pays for the item.



How do you do that? Thanks for your help. I just honestly thought I would be entitled to refuse a bid if the buyer had not complied to my one condition of sale clearly stated. It's just a high value item, £80-£90ish, and I didn't want to risk being scammed or losing out on the sale due to a timewaster. Maybe I was a bit quick to judge, but I remember when I started out I made sure I emailed the seller prior to bidding explaining I was paypal verified and interested in the item.

I should have asked here before I second chance offered, I see I have messed up. The first zero feedback buyer has a number of emails from me and I have explained the situation and also explained it in an email to ebay.

I still stand by my thought that a condition of sale leaves me with the right to refuse sale if it is not complied to. I do feel bad now and nervous, but I can't change it so must put it down to experience. I am still interested in if anyone has experienced something like this and what the outcome was and how long I should expect to wait for ebay to reply to my email.

Banned

Don't worry about it, have a look and see what they have bid on, if loads of similar items then probably a scammer anyway

Ebay won't read your email, they will just reply with some nonsense that doesn't relate to your question.

Original Poster

I think (!) I have been able to rep people for their advice. I am still as confused as ever though!
Part of me is sure I have a valid point. Part of me is nervous and feels guilty.

What's the item number?

Have you told them they can't have it?

Regarding the instant payment, it is an option in the payment types section.

I always set it to that now after I used to get about 1 in 10 not paying, now I don't have to worry or chase any payments. Much better IMO.
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