Help with Faulty laptop needed (one day old!!)

16 replies
Found 1st Jul 2010
Can someone advise here. Bought anew laptop, online at currys, HP i3 job. JUst getting continous blue screens (does a memory dump thing, and restarts)

I tried swapping out each stick of memory to no avail and even did a system restore, doesnt help. I know this needs to go back but question is what will happen? Can i walk it in to a currys store and get a replacement or do i need to go the route of sending it back, getting them to test it, they send me one out, all which means ill be without a laptop for a week or so. Anyone know?

16 Comments

This happened to my dad with a pc he bought from currys online, it was faulty out of the box, they came and picked it up 2 days later and delivered a new one 3 days after that. Their communication was rubbish as well, didn't tell him when they were coming for either collection or delivery. Hope you have better luck.

op - I would call your nearest Currys in the morning and ask if you can return it instore. If not, get it in the first post back to them. Good luck.

well its one day old, you dont mess with it you send it back, such a stupid question

Personally I'd take in instore and let them have a quick look, you never know it maybe something simple they can fix there and then. Other than that give them a ring in the morning and ask them what you should do.

Ring your local Curry's and explain your situation, if they able to do a like for like swap in-store then they may do it. If the laptop is only 1 day old, it clearly shouldn't be BSODing, so a like for like swap should really be no issue.

Chances are you will have to send it back though. Doesn't mean you shouldn't try though, good luck :thumbsup:

Banned

wickedteen;8957181

well its one day old, you dont mess with it you send it back, such a … well its one day old, you dont mess with it you send it back, such a stupid question



+1, why waste your time get it back to them ASAP, your still covered by the DSR for 7 days so they have to refund or replace.

why on earth would you open up and start trying to fix a one day old laptop? lol

Send it back!

greg_68;8957182

Personally I'd take in instore and let them have a quick look, you never … Personally I'd take in instore and let them have a quick look, you never know it maybe something simple they can fix there and then. Other than that give them a ring in the morning and ask them what you should do.



Currys staff won't do anything they are not technicians but PC world have their poor excuse of IT technicians.

wickedteen;8957181

well its one day old, you dont mess with it you send it back, such a … well its one day old, you dont mess with it you send it back, such a stupid question



+1 Never open or mess about with a new product it can invalidate your warranty. OP do not mention that you opened it up to swap the memory modules around, they'll just tell you Goodbye.

Original Poster

no of course ill not mention anything, i just know that they are the first things to look for. Only reason i tested the memory was because i was planning on upgrading RAM straight away anyway so if one of the modules was faulty id just sling it.

Funnily enough tho, ive noticed its only crashing during playback of sound. I ran a CPU and RAM stress test etc, and its fine. Play an mp3 however, and it tata!!

yeah take it to a currys store (even do a online reservation for one) and they'll swop it under a code 5

Hmm, if it is just crashing with sound playback it appears to be a software issue, one you could probably fix yourself.

Update the drivers for the sound device and install a new codec pack. See what happens, you can't make it any worse so it is worth a shot.

PhearFactor;8958059

Hmm, if it is just crashing with sound playback it appears to be a … Hmm, if it is just crashing with sound playback it appears to be a software issue, one you could probably fix yourself.Update the drivers for the sound device and install a new codec pack. See what happens, you can't make it any worse so it is worth a shot.



Wouldn't bother. They would probably use that against him, just take it back

Chidda;8958084

Wouldn't bother. They would probably use that against him, just take it … Wouldn't bother. They would probably use that against him, just take it back



Chances are if it is a software issue, it will have the same problem if he gets the same model laptop back. Let's hope not, but it does happen, especially with all the crap they bundle with laptops now, bloat-ware galore.

The OP sounds pretty confident of his ability with computers, I doubt many would pop out their memory and check that, or run stress tests. It sounds to me as if he is capable of fixing this software issue, maybe just needs pointing in the right direction.

PhearFactor;8958171
maybe just needs pointing in the right direction.


Yes, the local Currys store.

Original Poster

i ended up taking this back. If it was a software issue it was one i couldnt fix. It wasnt the hard drive, wasnt the CPU and wasnt the memory as far as i could tell but id done everything, latest drivers, windows updates, clean wipe with my windows 7 etc. Nothing worked. Took it into a currys store and the chap there booted it up and i prayed it would crash, and within about 5 minutes it froze, started to dump memory as it had been doing for me, and i walked away with a new one. Which im writing this one now.....which hasnt crashed yet lol happy days

Really glad you got it sorted easily.
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