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    Help with iPhone / iTunes sync - sync server failed to sync

    So I updated to the newest iTunes yesterday & now my iPhone won't sync!

    Seems I'm not the only one but can't seem to find a way to fix this, I have searched the Apple forum & found info on a SQLite3.dll file being moved out of Windows/Sys32 folder but it's not there anyway.

    Main apple help info doesn't help either, says to make sure I have the newest version of iTunes, I did that & that's what got me into this mess!

    Anyone had this message & managed to fix it?


    EDIT forgot to add running Vista HP & iTunes does show my iPhone in devices & it also shows up as a device in Windows - it just won't sync

    13 Comments

    This happened to me so I uninstalled itunes and then reinstalled it and it worked again.

    Original Poster

    craigk8163;8313777

    This happened to me so I uninstalled itunes and then reinstalled it and … This happened to me so I uninstalled itunes and then reinstalled it and it worked again.



    I'm a bit reluctant to do that as I assume that means I will lose everything that I've downloaded in iTunes but not xferred to my iPhone. Am I right in thinking that? I have quite a few pod casts that I listen to/view on pc that would take ages to download again.

    I spent many hours with this problem a few days ago. Removed and re-installed everything a couple of times.

    Eventually (from the apple forums) I found a solution that worked for my laptop (acer) - do you have libxml2.dll in the C:\Windows? Deleting this (or moving it somewhere else e.g. desktop if you dont want to delete it) stopped the sync server error for me.

    I don't think uninstalling itunes will affect things you have downloaded as they will still be on your computer.

    Original Poster

    Nememene;8314566

    I spent many hours with this problem a few days ago. Removed and … I spent many hours with this problem a few days ago. Removed and re-installed everything a couple of times.Eventually (from the apple forums) I found a solution that worked for my laptop (acer) - do you have libxml2.dll in the C:\Windows? Deleting this (or moving it somewhere else e.g. desktop if you dont want to delete it) stopped the sync server error for me.I don't think uninstalling itunes will affect things you have downloaded as they will still be on your computer.



    I do have an Acer & have just moved the libxml2.dll file to my desktop hey presto it's happily doing a sync now :-D

    Thank you so much, very much appreciated

    hi guys,i have an acer also,and the exact same problem as you are having.however im a complete computer noob.can someone tell me the exact mouse clicks to make to do what you did to move this file.

    Original Poster

    HANDSOMECAKE;8326396

    hi guys,i have an acer also,and the exact same problem as you are … hi guys,i have an acer also,and the exact same problem as you are having.however im a complete computer noob.can someone tell me the exact mouse clicks to make to do what you did to move this file.



    you can moved the file to the desktop or just delete it - I moved it just in case I needed to put it back

    Start - Computer - double click on (C:) - double click on "Windows" folder - scroll down the folder until you find the file "libxml2.dll" right click & cut - drop the folder down to the task bar so you can see the desktop & then anywhere on the desktop right click & paste.

    Hopefully that will solve your sync problem, good luck

    just save the library.xml to another location as that file retains all your song librarys etc - uninstall reboot then install again then copy the file back or do an import then connect your device.

    I also experienced a sudden inabiltiy to sync to Outlook 2007, Windows 7 . My Oulook information was up to date, so I was able to clear the problem by going into iTunes > Summary > Info > Advanced and replace (on a one-time basis) the information on the iPhone. You have the abilty to select and replace Contacts, Calendars, Mail Accounts, etc depending on the failure received.

    Hi Having the same problem looked for that file but cant seem to find it ...followed your instruction to the tee ...any ideas Thanks for you help in advance Eugene

    lyzzys321

    you can moved the file to the desktop or just delete it - I moved it just … you can moved the file to the desktop or just delete it - I moved it just in case I needed to put it backStart - Computer - double click on (C:) - double click on "Windows" folder - scroll down the folder until you find the file "libxml2.dll" right click & cut - drop the folder down to the task bar so you can see the desktop & then anywhere on the desktop right click & paste.Hopefully that will solve your sync problem, good luck


    Hi Having the same problem looked for that file but cant seem to find it ...followed your instruction to the tee ...any ideas Thanks for you help in advance Eugene

    lyzzys321

    I do have an Acer & have just moved the libxml2.dll file to my desktop … I do have an Acer & have just moved the libxml2.dll file to my desktop hey presto it's happily doing a sync now :-DThank you so much, very much appreciated


    Hi Having the same problem looked for that file but cant seem to find it ...followed your instruction to the tee ...any ideas Thanks for you help in advance Eugene

    1hamblin

    I also experienced a sudden inabiltiy to sync to Outlook 2007, Windows 7 … I also experienced a sudden inabiltiy to sync to Outlook 2007, Windows 7 . My Oulook information was up to date, so I was able to clear the problem by going into iTunes > Summary > Info > Advanced and replace (on a one-time basis) the information on the iPhone. You have the abilty to select and replace Contacts, Calendars, Mail Accounts, etc depending on the failure received.



    THIS WORKED FOR ME!! THANKS

    Hi everyone,
    I have the same problem with the HP computer running on windows 7. Please assist if you know.
    The ERROR is (iTunes could not sync contacts to the iPhone because the sync server failed to sync this iPhone)
    I had tried all possible ways by uninstalling and re-installing the iTunes but so far not successful. Also tried the (reset sync history)
    Let me know if you have any solution

    Edited by: "zooma" 11th Oct 2011
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