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    Help with Laptop and windows

    I returned my laptop to HP 2 weeks ago because it wasn't charging, they sent it back to me saying they put new motherboard in etc and today when I turned my laptop it came up with activate windows now and was j ust a black screen so I typed in the code at the bottom of my laptop and it said its genuine etc and I could continue using windows, I now have writting on the right hand side of my desktop saying windows vista (TM) Build 6000 - this copy if windows is not genuine

    help please! rep will be left

    9 Comments

    Have you tried restarting the laptop?? I think it should go after a re-boot.

    OEM versions of Windows are intended to be used with the hardware that was sold with your copy of Windows. When Windows was first activated it makes a note of the hardware in your laptop and when certain hardware has changed (your motherboard, in your case) Windows sees that there is a change in hardware and that the license agreement has been breached as the copy of your Windows was intended for use with your previous hardware.

    A telephone call to Microsoft to explain that your laptop had undergone repairs due to a faulty motherboard will allow them to reactivate your version of Windows.

    Original Poster

    midlandscomics;2632358

    Have you tried restarting the laptop?? I think it should go after a … Have you tried restarting the laptop?? I think it should go after a re-boot.



    yep done that still says it

    Original Poster

    ElliottC;2632404

    OEM versions of Windows are intended to be used with the hardware that … OEM versions of Windows are intended to be used with the hardware that was sold with your copy of Windows. When Windows was first activated it makes a note of the hardware in your laptop and when certain hardware has changed (your motherboard, in your case) Windows sees that there is a change in hardware and that the license agreement has been breached as the copy of your Windows was intended for use with your previous hardware.A telephone call to Microsoft to explain that your laptop had undergone repairs due to a faulty motherboard will allow them to reactivate your version of Windows.



    thanks will give them a call now

    Original Poster

    I'm gonna have 2 rep you 2 tomorrow as it saying I have run out of rep

    Yeah either call Microsoft's helpline, Or take it back to the store and let them sort it out for you. id go with the latter as im rather lazy :P

    But with changing the hardware then re-entering the key for windows it will be thinking there is 2 versions of widows vista with the same key running on 2 seperate machines due to the motherboard replacement.

    Hope you get it sorted!

    Arizolas;2632495

    Yeah either call Microsoft's helpline, Or take it back to the store and … Yeah either call Microsoft's helpline, Or take it back to the store and let them sort it out for you. id go with the latter as im rather lazy :PBut with changing the hardware then re-entering the key for windows it will be thinking there is 2 versions of widows vista with the same key running on 2 seperate machines due to the motherboard replacement.Hope you get it sorted!



    No this does not lead to 2 separate versions of Windows on 2 machines. It is one version of Windows activated for a particular laptop. The previous activation has been lost and reactivation will register the new hardware with Windows. Microsoft allows it in cases where repairs have been done and not for a motherboard upgrade (although it has been known for people who are upgrading their motherboards to claim that this was carried out due to a failure with the previous motherboard).

    did HP find the sauce of the problem ?

    Original Poster

    Karim786;2633505

    did HP find the sauce of the problem ?



    they said everything was fine and the message would next go away when I restarted ( but I already did that and it never) but anyway I done it again and it worked :roll:
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