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    Help with mums laptop please :)

    my mum has a toshiba laptop not sure of model, but it wont power up comes up with a blue screen and then shuts down she has no discs what so ever. does anyone no what the problem is thanks in advance

    23 Comments

    Blue Screeen,you get this if it keeps crashing,all I know is the blue screen is not a good sign when that comes up when you switch on. Sorry can't be of help,its not really my thing computers.

    this usually means a critical error in windows. I don't know how to rectify this but My husband will!

    Original Poster

    thanks guy anyone no anymore information can't seem to find anything on google

    Does the blue screen have white text on it before it turns off if so you have whats refered to as the blue screen of death which is a major system fault does you mum have the orignal operating system disc as you would have to do automated system recovery

    ive asked around to sorry cnt help

    end-pc-errors.com/blu…--Q

    Have a look here ............. there is a download for Blue screen that may help ?

    Original Poster

    rocko5000;1729006

    Does the blue screen have white text on it before it turns off if so you … Does the blue screen have white text on it before it turns off if so you have whats refered to as the blue screen of death which is a major system fault does you mum have the orignal operating system disc as you would have to do auotmated system recovery




    yep comes with white writting but cant see anything because it just shuts down, mum doesnt have any discs what so ever is that the only way round it ?

    Is it powering up to windows then getting a blue screen or just going straight to a blue screen?

    Have you tried booting to safe mode or will it not let you get this far?

    (To use safe mode press F8 before Windows starts to boot and it should bring up a boot-options menu on which you will find safe mode)

    end-pc-errors.com/blu…--Q

    Have a look here ............. there is a download for Blue screen that may help ?

    hi the download won't work as you need the system running to use it

    Original Poster

    lesleysherrock;1729014

    http://www.end-pc-errors.com/bluescreenerrors.html?gclid=CJbx8N62kpICFQSU1Aodk2l--QHave a look here ............. there is a download for Blue screen that may help ?



    would I have to download that then put it on disc and reboot from disc?

    Original Poster

    masterruckus;1729024

    Is it powering up to windows then getting a blue screen or just going … Is it powering up to windows then getting a blue screen or just going straight to a blue screen?



    it does both

    Be wary of downloading software of the internet without knowing exactly who makes it and what it does - there seems to be quite a lot of evidence for 'regcure' to potentially be spyware...

    your best bet as jah128 said is to try and get it into safe mode just old down F8 as its booting and hope it gets to where it needs to get to.

    when laptop is powering up just after bios finishs loading keep pressing F8 to see if will allow boot of safe mode

    Original Poster

    won't let me do it in safe mode

    If you can let me know what model it is, I may be able to help with discs as I have two of them albeit a bit old now.

    I also have a recovery disc for windows somewhere and that's what we used when we had problems with one of the machines.

    How do you mean exactly - can you not get to the menu or does it crash when you choose safe mode?

    By the way, there may be a 'recovery' partition on the hard disk which would let you reinstall windows (this will probably fix the problem but you will lose all your data and settings) - someone else with a Toshiba might be able to advise here...

    Original Poster

    its a sp10-804 its really annoying me now nothing seems to be working

    no installation discs at all, any back ups?? it dont think tour going to get it to start working unless you re install windows

    Original Poster

    jah128;1729081

    How do you mean exactly - can you not get to the menu or does it crash … How do you mean exactly - can you not get to the menu or does it crash when you choose safe mode?



    I try and put it into safe mode and the blue screen just comes up

    Original Poster

    masterruckus;1729083

    no installation discs at all, any back ups?? it dont think tour going to … no installation discs at all, any back ups?? it dont think tour going to get it to start working unless you re install windows



    nope my mum brought it of some guy from a car boot sale few weeks ago

    Banned

    Kellie + Paisley;1729100

    nope my mum brought it of some guy from a car boot sale few weeks ago


    has it worked since she bought it? if not, then it might explain why a guy was selling it at a car boot.
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