Help with my mates laptop please

    my mate has got usb broadband but when she puts the usb in the laptop the laptop makes a beep noise but don't come up with the yellow box to say its installing the drivers. does anyone know how to get the yellow box to show

    thanks rep will be left


    turn off firewall

    sounds like 1 of 2 things:

    1) the modem has already been installed (maybe incorrectly) Check in device manager to see if it is listed

    2) If the modem does not have it's own power, eg if it simply has 1 cable to the phone line and 1 to the usb then it may be that computer doesnt have a powerful enough PSU and cant supply power to the modem.

    Has she tried it in all USB ports?
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