hi i made a claim on my o2 insurance for water damage on my phone on thursday and a replacement was supposed to come yesterday, dint turn up n they said its because they dint have the flat number, now i have to wait til monday but my sim card has been disabled because i should have the new one by now, anyone know how if there's anyway i can 'force' them to bring it today because its not far at the depot just too far for me to collect, also i have to pay a £25 excess fee so don't see why i can't have my phone today!!
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