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    Help with our Faulty External Hardrive please

    Hello, was wondering if anyone could help us. We have a Maxtor 160gb hardrive which we used to store all music and photo's. The other day it wouldn't work, we took it to PC world and they said they can get the music and photo's off but it would cost us £100 for them to do this. Was wondering if anyone knew how we could get data off without paying the £100. They said once the data has been saved, they can format the drive and it will work perfectly well again afterward. My husband has found out how to format the drive but we just don't know how (if we can) save all the data on it.

    Thanks in advance

    12 Comments

    If PC World want £100 for it, it's a pretty safe bet that the job's easy enough for you to do by yourself for free.

    What's the exact nature of the drive not working? Can you see files, or see the drive in My Computer? At what point in the normal process of accessing and using the drive do things fail?

    Original Poster

    dxx;4760774

    If PC World want £100 for it, it's a pretty safe bet that the job's easy … If PC World want £100 for it, it's a pretty safe bet that the job's easy enough for you to do by yourself for free. What's the exact nature of the drive not working? Can you see files, or see the drive in My Computer? At what point in the normal process of accessing and using the drive do things fail?



    When we connect the drive to the computer and try to use it, it says the parameter is incorrect. We can't see any files on it or do anything with it. It just keeps denying access.

    [SIZE="3"]£100 to recover a hard drive ...What a rip-off .....and i wouldn't trust PCWORLD with a barge-pole to recover anything !!! :x[/SIZE]

    Agree with the above - if the PC World tech guys say the data can be recovered then you will be able to do it yourself. As for their price, just the kind of rip-off you'd expect from them. £100! Me thinks they are taking advantage of the situation. Please keep us updated so we know exactly how easy/long a process it is to get the data back. Good luck with it!

    Mecoconuts;4761040

    [SIZE="3"]£100 to recover a hard drive ...What a rip-off .....and i … [SIZE="3"]£100 to recover a hard drive ...What a rip-off .....and i wouldn't trust PCWORLD with a barge-pole to recover anything !!! :x[/SIZE]




    they managed to recover mr glitters photos ok tho!!!

    £100?

    ROFLMAO! I'd happily steal £100 of yours to do that.

    Spend £15-20 on a new caddy and use it instead. If your current external drive isn't working, it could be that the controller has gone and your computer cannot read the drive via the usb. The drive is still working fine, but the enclosure is most likely banjo-ed.

    Could you not take the drive out and put it into your pc to run as a slave while you take the data off?

    jj584143;4761169

    they managed to recover mr glitters photos ok tho!!!



    and look how much THAT cost him .... :-D

    Original Poster

    Thanks everyone for your help on this. My husband managed to save/recover all our photo's (back from 2000) and are all now backed up, however, we were unable to recover all our music. Thats not as much of a problem as we have all the discs we can put back on. It was mainly for our photo's that we didn't want to loose. Thanks again everyone.

    tmcghee;4769056

    Thanks everyone for your help on this. My husband managed to … Thanks everyone for your help on this. My husband managed to save/recover all our photo's (back from 2000) and are all now backed up, however, we were unable to recover all our music. Thats not as much of a problem as we have all the discs we can put back on. It was mainly for our photo's that we didn't want to loose. Thanks again everyone.



    Glad to hear that you got it sorted (and without the loss of £100) which method worked out of interest
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