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    Help with system restore for Windows Vista

    I need to complete a system restore on a friends laptop. I had to do this a while back and she had a disk, but cant find it this time. Can anyone point me in the right direction for a disk or a site to download it from. If that possible. Thanks. Lee

    25 Comments

    Hi,

    This would not be legal, as the download would be an illegal copy.

    However, the PC might have a recovery partition on the Hard Drive, if so, you might not need the disk.

    Original Poster

    srh007

    Hi, This would not be legal, as the download would be an illegal … Hi, This would not be legal, as the download would be an illegal copy.However, the PC might have a recovery partition on the Hard Drive, if so, you might not need the disk.



    Dont you have to input the product key though to activate the software. This is on the bottom of the laptop. So in theory if someone has vista and a disk then i coud use their system restore disk?

    leecroot

    Dont you have to input the product key though to activate the software. … Dont you have to input the product key though to activate the software. This is on the bottom of the laptop. So in theory if someone has vista and a disk then i coud use their system restore disk?



    If someone you know has a legal Vista disk, I don't see why not, as long as you use your product key.

    That's my opinion.

    Original Poster

    srh007

    If someone you know has a legal Vista disk, I don't see why not, as long … If someone you know has a legal Vista disk, I don't see why not, as long as you use your product key.That's my opinion.



    This could work. Ill ask about, Thanks.

    leecroot

    Im wondering if this will … Im wondering if this will workhttp://neosmart.net/blog/2008/windows-vista-recovery-disc-download/



    I doubt anybody can say for certain. It's worth a shot.

    Although your OP mentions system restore, this can be done from within the operating system (if you still have access). Start Menu > All Programs > Accessories > System Tools.
    Edited by: "PhearFactor" 1st Oct 2010

    leecroot

    Im wondering if this will … Im wondering if this will work[url=http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/]http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/[/url]



    I would say give it a shot too.

    Original Poster

    PhearFactor

    I doubt anybody can say for certain. It's worth a shot.Although your OP … I doubt anybody can say for certain. It's worth a shot.Although your OP mentions system restore, this can be done from within the operating system (if you still have access). Start Menu > All Programs > Accessories > System Tools.



    Yes laptop works fine apart from it wont allow access to internet. My friend looked at it and said i needed to perform a system restore on it.

    Try the System Restore utility in the : Start Menu > All Programs > Accessories > System Tools > System Restore

    If that fails, explain in greater detail the exact problem with the internet connection. For example, it connects to the router, but not the internet, it works over Ethernet, but not WiFi, etc, etc.

    Original Poster

    PhearFactor

    Try the System Restore utility in the : Start Menu All Programs … Try the System Restore utility in the : Start Menu > All Programs > Accessories > System Tools > System RestoreIf that fails, explain in greater detail the exact problem with the internet connection. For example, it connects to the router, but not the internet, it works over Ethernet, but not WiFi, etc, etc.



    An goinng to give this a go. I forgot to pick the power cable up and the battery is low (typical) it just wouldnt connect to the internet via any means.

    Assuming you have not messed up the network drivers.

    There has been a bit of spyware that has been creating a dummy Proxy server. It creates the effect you are describing. Have a look at the following settings and check them.

    Start - Control Panel - Double click Internet icon (classic view) - Connections Tab - Click on LAN Settings button and check there is nothing ticked in here. If there is, this may be your problem (you could also create another user and check if the web works with the new user).

    Gordon Bell

    Assuming you have not messed up the network drivers.There has been a bit … Assuming you have not messed up the network drivers.There has been a bit of spyware that has been creating a dummy Proxy server. It creates the effect you are describing. Have a look at the following settings and check them.Start - Control Panel - Double click Internet icon (classic view) - Connections Tab - Click on LAN Settings button and check there is nothing ticked in here. If there is, this may be your problem (you could also create another user and check if the web works with the new user).



    A dummy proxy server that prevents access to the internet? The programme "America's Dumbest Criminals" springs to mind. A dummy proxy server is not intended to create this effect, the dummy proxy server is to actually allow access to the internet so that the spyware can harness the traffic. I can't believe a malicious coder would try to harness internet traffic by disabling the internet!

    Although System Restore is certainly not the best plan of attack, it is probably the easiest method for the non technical user, but malware can embed malevolent code within the restoration files. However, there isn't any evidence from your descriptions that there is any malware. If you are able to understand IP addresses, try entering IPCONFIG in the command prompt. If an IP address for the network adapter that connects to the internet begins with 169 then there are DHCP issues. There are a lot of other methods of diagnosis but if all this sounds Greek to you, then I would suggest System Restore. Note, that any software installed after the chosen System Restore date will need to be installed again.

    Edited by: "ElliottC" 2nd Oct 2010

    Original Poster

    Thank for the above posts. I was unable to perform a system restore. I phoned my friend for a bit more info. She said she started having problems when she loaded two antivirus programes. She uninstalled one and since then had this probelm. I will try the above, pending battery life. Ill let you know how I get on.

    leecroot

    Thank for the above posts. I was unable to perform a system restore. I … Thank for the above posts. I was unable to perform a system restore. I phoned my friend for a bit more info. She said she started having problems when she loaded two antivirus programes. She uninstalled one and since then had this probelm. I will try the above, pending battery life. Ill let you know how I get on.



    Please do!

    Thanks

    Banned

    leecroot

    Thank for the above posts. I was unable to perform a system restore. I … Thank for the above posts. I was unable to perform a system restore. I phoned my friend for a bit more info. She said she started having problems when she loaded two antivirus programes. She uninstalled one and since then had this probelm. I will try the above, pending battery life. Ill let you know how I get on.


    uninstall the other AV!

    then try network and put a decent AV on it (not AVG)

    I recommend MSET or comodo for free or pay for kaspersky (free for barclays customers)

    leecroot

    Thank for the above posts. I was unable to perform a system restore. I … Thank for the above posts. I was unable to perform a system restore. I phoned my friend for a bit more info. She said she started having problems when she loaded two antivirus programes. She uninstalled one and since then had this probelm. I will try the above, pending battery life. Ill let you know how I get on.



    It is fine to have 2 anti virus programs installed but it is not advisable to have 2 anti virus real-time scanners switched on because a continuous loop can occur where real time scanner Number 1 would detect a virus and it will quarantine it by copying the virus to a quanrantined area. Real Time Scanner Number 2 then detects a virus in the quanrantined area and writes it to its own quarantined area and we see the problems.

    I am not sure how more than 1 anti virus package can block internet access but the issue may be similar to the above where 2 anti virus packages are conflicting with one another for port access. If you have 2 anti virus packages installed, you can attempt to uninstall BOTH anti virus packages and reinstall ONE of them.

    I would be interested to see what the IP address is of your network adapters. If you can go to the command prompt and enter IPCONFIG, then supply the information given we can determine the state of your network.
    Edited by: "ElliottC" 2nd Oct 2010

    'Expert' Elloitc - Before you comment about things get more info, the proxy server was set to home IP address (127.0.0.1), thereby looping back to the pc - ie blocking external access or for use by an program installed expecting it.

    rolo.org/127…tml
    or
    google.co.uk/sea…ai=


    Some Viruses are just malicious and dont want to capture information. After removing the responsible Virus, the setting remains.

    Feel free to enter this as a proxy server on your PC ElliotC and see if you can access the web (remember Mozilla Firefox has its own settings inside the program and Internet Explorer uses the Windows settings above).

    I fix PC's on a regular basis and have bumped into this 3 times in the last months.

    I do agree with ElliotC on the Virus software thing - installing 2 different programs is not advisable.










    basically if they ask for a serial key and you dont have 1 download the one click activator it will activate any copy of vista!

    Original Poster

    I little update. Have borrowed a disk from a friend and i cant run the disk. Coming up with an error code
    0x345a.

    Banned

    leecroot

    I little update. Have borrowed a disk from a friend and i cant run the … I little update. Have borrowed a disk from a friend and i cant run the disk. Coming up with an error code0x345a.


    so you didnt attempt any of the advice given and opted for the sledgehammer approach oO

    Original Poster

    csiman

    so you didnt attempt any of the advice given and opted for the … so you didnt attempt any of the advice given and opted for the sledgehammer approach oO



    Yes i tried all the advice but none resolved the problem. Doing the system restore didnt relsove the problem. My friend suggested that she instsalls the dongle she was using and see what happens. it would not connect via an ethenet cable. Thanks again for all the help.

    Check out the laptop (usually the bottom) for the Vista COA.

    http://www.technobuzz.net/wp-content/uploads/2008/09/coa.gif

    Then get a copy of the said product, in the above example: Vista Ultimate OEM
    Do a clean install, use the serial on the sticker, and with any luck that should fix the issue.

    edit: Remember to back up any documents before-hand, bookmarks etc.
    Edited by: "PhearFactor" 3rd Oct 2010

    leecroot

    Yes i tried all the advice but none resolved the problem. Doing the … Yes i tried all the advice but none resolved the problem. Doing the system restore didnt relsove the problem. My friend suggested that she instsalls the dongle she was using and see what happens. it would not connect via an ethenet cable. Thanks again for all the help.



    What was the IP Address when you tried IPCONFIG in the command prompt? You can copy and paste the results from command if there is too much data to type in.

    Original Poster

    PhearFactor

    Check out the laptop (usually the bottom) for the Vista COA.Then get a … Check out the laptop (usually the bottom) for the Vista COA.Then get a copy of the said product, in the above example: Vista Ultimate OEMDo a clean install, use the serial on the sticker, and with any luck that should fix the issue.edit: Remember to back up any documents before-hand, bookmarks etc.



    I performed this to no avail. She is going to install her orange dongle and see if that works. It would not connect via my ethernet cable.

    Original Poster

    ElliottC

    What was the IP Address when you tried IPCONFIG in the command prompt? … What was the IP Address when you tried IPCONFIG in the command prompt? You can copy and paste the results from command if there is too much data to type in.


    ElliottC

    What was the IP Address when you tried IPCONFIG in the command prompt? … What was the IP Address when you tried IPCONFIG in the command prompt? You can copy and paste the results from command if there is too much data to type in.



    A load of data flashed on the screen when I did this. I have given the laptop back now and she is going to let me know how she gets on with installing her orange dongle.
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