Help with the Internet on a laptop


    I've recentley given my mate my old laptop. It's a toshiba and worked on the Internet fine when i had it. It came with a big card that was like a floppy disk that I used for the internet but it was pretty useless. My mate has tried connecting to the Internet at her house using a dongle. It says it's connected but when she try's to go on the net it says page cannot be displayed.
    When she presses to diagnose the problem it says there isn't one????

    We have tried restoring it aswel.

    Any ideas why this is happening and how I can fix it?
    Also when she connects with a cable direct to the internet it says no ip address

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