HELP with virgin media £20 phone deal last month

Can someone help me regarding this deal.....…e=7

There sending me on a wild goose chase as the credit is not on the sim card after almost a month now. Called them once and they wouldnt help me. Second time i called they insist the credit comes on a voucher card with the sim card. This is a load of rubbish.

Anyone else had problems with credit being applied?


Do you use twitter? If so contact VM at @VMGrapevine on twitter and they will sort it out :thumbsup:

Original Poster

No i dont use twitter

Original Poster

Am i the only 1 who didnt get th credit? who should i call virgin mobile or virgin media?

id call virgin media, they can always give you the number for the department you need
if that fails pm me and i will give you the cheif executives email address ;-)
can you tell..... i HATE virgin media

I am also being pushed from pillar to post by Virgin Media!!!
A sales man agreed a deal because of the Quidco thing and when I got my MAC code and rang him back to sign up he said he now couldn;t do it at that price and wanted an extra £11 per month!

Have emailed customer services who said they coudn't find my details as I am a customer with them (I cancelled them over 3 years ago) and they keep passing me to another department who say they will call and then don't bother so soon I will be without any broadband until they sort it out!:x

Loads of thanks to Rooster as the CEO emailed me personally and gave me his number and said he will get his staff to sort out problem!!!!

How quick and easy was that!

Thanks again hon!!!! :thumbsup:

Original Poster

Ive given up

They robbed me.
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