Posted 3rd Jul 2021
I've bought something from eBay . Hermes have delivered it to an address I don't recognise.
In the proof of delivery he has taken a picture of a front door with no number on it so I can't track it down. I have asked all my neighbours I've been up and down the road can't find it
The seller has said to me me she has done everything she can do there's nothing more that can be done I have to chase it up with Hermes.
She refuses to do anything else as the seller who bought the original postage she could open a complaint.
I have been able to raise an enquiry with Hermes but nothing more.
Do people think the seller should be doing more or is it now my responsibility to chase Hermes
As a seller she uploaded tracking details and it shows that it was delivered.
And that is the end of her responsibility.

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