Hermes must be the worst delivery company in the UK

Posted 7th Dec 2017
Yesterday morning we received an email telling us our parcel would be delivered yesterday. didn't arrive. contacted Hermes through live chat this morning to be told it went to the wrong agent yesterday but it would definitely arrive today. course it hasn't arrived and I have now been in the queue for live chat again for over an hour.
has anyone had worse service from a delivery company?
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