I need to hire a van - only need it for a couple of hours and Hertz 24/7 seems to have the best rate for that locally, at only £14-15 per hour.
But I've read some horror stories about people using it and being hit with hidden charges, fines, etc., and having to pay an extra £15 for a non-refundable key fob. Although most of the complaints seem to be from several years ago, so maybe they've changed how they do things since - like I'm pretty sure you don't need to buy the fob anymore.
So has anyone here used them recently and how was your experience?
But I've read some horror stories about people using it and being hit with hidden charges, fines, etc., and having to pay an extra £15 for a non-refundable key fob. Although most of the complaints seem to be from several years ago, so maybe they've changed how they do things since - like I'm pretty sure you don't need to buy the fob anymore.
So has anyone here used them recently and how was your experience?
8 Comments
sorted byWas never hit with any extra charges, process of booking and returning the vehicle was pretty quick/easy. The first time I had to book, I even had to register which again was quick and painless.
This was probably around 2/3 years ago so by no means recent.
I couldn't access my account since they had Allegedly deleted my details. I needed the booking ASAP as I was there and they had to unlock the account, but it didn't work.
I phoned back and told a completely different story /, process by another agent and was assured my licence etc would be checked within 20 minutes (it was 9pm) so I booked and waited.
Still no response after 50 minutes so I clicked cancel in the app and went home. 2 days later I received my account approval, then found I had been charged for the booking (£30 plus account fee) so I emailed to complain. I sent 17 emails over 35 days without a single reply before giving up on my experiment and calling to complain and get my money back. Absolute shambles.