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hey does anyone know if this is legitimate??

23
Found 12th Jul 2015
Hi ordered my fella pair of vans from America and just had email saying I need to pay 12 quid import duty, from company called customs clearance Ltd. dont mind paying it but just want to make sure its legit first as I thought I would get card from postman not an email if I had to pay import duty ?? cheers

Just an update contacted dhl and they confirmed it was legit and that i should pay it, Paid through paypal so fx if any trouble they can help. Tracked the item and it said it was waiting in customs and that they had contacted me for payment so all seems to add up.... Thanks again everyone
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Scam. You'll get a grey card from Royal Mail.
Original Poster
stuarthanley

Scam. You'll get a grey card from Royal Mail.



​ok seems strange they have order number etc though? how do they get that? says will be delivered with yodel after I have paid?
vixie2

​ok seems strange they have order number etc though? how do they get t … ​ok seems strange they have order number etc though? how do they get that? says will be delivered with yodel after I have paid?


Having just googled it, a lot of people have paid the fee and received their goods BUT I'd still be wary of it. I've only ever received a grey card from Royal Mail and have delivered plenty of them (Postman) so it may be worth contacting the seller about it.
https://www.pcspecialist.co.uk/forums/showthread.php?25264-Fool-me-once

Seems to be the same situation.
They seem to be the company taking customs for DHL. did the company say who they used as a courier ?
Original Poster
alan04

They seem to be the company taking customs for DHL. did the company say … They seem to be the company taking customs for DHL. did the company say who they used as a courier ?



​yes it Says dhl but on this email says once it's paid they will be released from dhl and delivered with yodel
Original Poster
what rang alarm bells with me is that I ordered them last Thursday so seems mighty quick to be here already?!?
ceres

What makes you think that the Royal Mail is the only postal service that … What makes you think that the Royal Mail is the only postal service that a business might use? Why would the OP get a card from the Royal Mail when the courier is Yodel?


Fair enough. I tend to not pay people just because I've received an email from a company I've never heard from and Google them first.
Perhaps that's why I've then gone on to say that it may be legit... Or didn't you see that part?
Edited by: "SJHan" 12th Jul 2015
ceres

What makes you think that the Royal Mail is the only postal service that … What makes you think that the Royal Mail is the only postal service that a business might use? Why would the OP get a card from the Royal Mail when the courier is Yodel?


Why would the OP get a card from Customs Ltd to say that DHL are delivering their parcel through Yodel?
Just check it out with the carrier . In my experience most stuff from Hong Kong /China comes via Royal Mail( the end deliverer) . Most stuff from the USA comes DHL or UPS .
Edited by: "rogparki" 12th Jul 2015
Original Poster
OK thanks everyone so what would you advise,I did google it first but there was mixed answers so don't know whether to hold out and see or pay up. x
ceres

You mean this part:"BUT I'd still be wary of it"And because DHL Global … You mean this part:"BUT I'd still be wary of it"And because DHL Global shipped it from the USA to the UK port where it is being held and Yodel will deliver it to its final destination when DHL Global release it after the fee has been paid to Customs Clearance Ltd.


And the parcel will have MyHermes on it and the Yodel driver with have a UPS uniform on.
People need to be wary over scams. I might be a little too cautious but if I'd recieved an email asking me to pay a company I've never heard of AND the email states that DHL will be using YODEL as the delivery service (which is odd in itself) then major alarm bells would be ringing.
Original Poster
Dear ++++++

Payment Request Number: ++++

Re: Package ID Number: +++

You have recently placed an overseas order from Shoe Metro that was shipped with DHL Global Mail. In order to release your shipment from Customs we kindly ask you to pay the incurred import charges to HM Revenue & Customs.

Payments should be remitted to Customs Clearance Limited, the authorised clearance agent of DHL Global Mail US in the UK. Customs Clearance Limited is acting as approved and authorised agent to collect import taxes due on behalf of HM Revenue & Customs.

Once the charge has been paid, your order will be delivered to you via Yodel within 2-3 working days.

Charges due
Customs Entry £ 8.00
Import Duty £ 0.00
Import VAT £ 4.93
Total £ 12.93

Please visit our website at www.cclpay.com in order to pay your charges online.

If you have any difficulties in paying your charges online please call our customer service team on +44 (0)208 231 0900

Please be advised that payment should be made by Sunday 26th of July 2015 as your goods can only be held in our Customs Bonded area for 14 days, thereafter we have to either return to sender or pass for destruction.

In case you have any questions, please call our customer service team on +44 (0) 208 231 0900 or email enquiries@ccllhr.com

Opening hours are Monday to Friday 0900 - 1800

Yours sincerely,

Revenue Collections Team
Customs Clearance Limited
Unit 1, Metro Centre
St. Johns Road
Isleworth
Middlesex TW7 6NJ
Tel: 020 8231 0900
Fax: 020 8231 0901
email: enquiries@ccllhr.com
www.cclpay.com

CCL is the authorised customs clearance agent of DHL Global Mail US in the UK

Original Poster
have posted the email but been flagged for mods so u can see exactly what was said,thanks for all the help everyone
ceres

I suggest you do whatever stuarthanley suggets. As a postman, he's … I suggest you do whatever stuarthanley suggets. As a postman, he's clearly an expert in international shipping, customs clearance and courier companies. Can't go wrong with someone with those credentials.


Nothing wrong with being cautious. I'm sure next time you receive an email from a Nigerian businessman claiming you've inherited a fortune, you'll happily give them your bank details.
Why don't you contact customs to see if the company collecting the money are a legit agent for hmrc?
I just looked at customs clearance Ltd website and it seems legit to me.
It isn't very likely a scammer would have had as much info as they had and the website does imply that they offer this sort of service to business clients.
If in any doubt I think maybe ask the courier.
DHL and Yodel are the same company.
It is not likely they are acting for HMRC and more likely the sellers are collecting the tax to pass on to HMRC.



Edited by: "Badgerzz" 12th Jul 2015
its legit.
u will only get a card from royal mail if its being delivered by them.
if its being delivered by a courier why would royal mail send you a card?

there is 2 differences with customs.
Royal mail pay it for you and hten charge u.
DHL etc dont.

if the item was only £15 u pay customs etc.
next time i would contact the company and ask who is responsible because some pay it for you,others will post it and then it gets held at end(which incurs a charge on top).



Edited by: "ramiuk1" 13th Jul 2015
Original Poster
ok thanks everyone, does it seem weird its there already though when only ordered thursday??x
Original Poster
ceres

Easy way to find out. Don't pay it and see if you get your purchase.


yes thats what i was thinking of doing but can only give it a week because it says they return item after 14 days so won't want to wait too long!So unsure it does seem legitimate but i have always been very wary of scams and so cant help but feel like i need to be sure!Thankyou
Original Poster
Just an update contacted dhl and they confirmed it was legit and that i should pay it, Paid through paypal so fx if any trouble they can help. Tracked the item and it said it was waiting in customs and that they had contacted me for payment so all seems to add up.... Thanks again everyone
ceres

No they aren't.


I stand corrected.
Absolutely
SJHan12th Jul 2015

Scam. You'll get a grey card from Royal Mail.

absolutely NOT a scam, these are the customs company’s used for couriers such as DHL, card ian only for Royal Mail companies.

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