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    hi i just signed up to tesco groceries waited in all day and they never turned up

    i had to call a 0845 no and they said sorry the order was cancelled because i was a first time customer and ordered more than 6 items of the same thing they said i should have recieved a call but there was a mix up in communications

    13 Comments

    Banned

    oh dear.

    im sure this would have been mentioned in the terms which you should have read before you ordered as a first time customer?

    staying in all day though...that mustve hurt the most

    I thought tesco normally give 2 hour slots for delivery

    snessy;5863517

    I thought tesco normally give 2 hour slots for delivery



    They do :thumbsup:

    snessy;5863517

    I thought tesco normally give 2 hour slots for delivery


    yeh they do was it food shopping you ordered?

    Original Poster

    snessy;5863517

    I thought tesco normally give 2 hour slots for delivery



    they did which they confirmed but i waited in an extra 2 hours in case they were one of those firms that came late then charged you for not being in

    Original Poster

    wulshaz;5863616

    yeh they do was it food shopping you ordered?



    yes and some bottles of coke

    stuntman9883;5864019

    they did which they confirmed but i waited in an extra 2 hours in case … they did which they confirmed but i waited in an extra 2 hours in case they were one of those firms that came late then charged you for not being in



    It didn't occur to you to give them a ring once they were ten minutes late as opposed to waiting two hours :roll:

    yeh i think i would have waited probably about 30 mins after they were due and then rung them i wouldnt have waited in all day and wasted it as theres nothing worse, did you get it sorted in the end? what was the 6 of something was it a special offer or something? sorry just being nosey now!

    Original Poster

    there customer service no is a charged no so i didnt want to call if they were gonna be 15 mins late when i did call noone knew wot was happening

    Original Poster

    no special offer they didnt put it in terms as its only with the first order that your not allowed more than 6

    what i do when i have to call any number like ie scottish power/insurance i find there 0800 number normally for enquires(spelling not right i,m sure!) and act numb and say i,m not sure if im through to the right department and hey presto they transfer me and no pricy phone call!

    Original Poster

    tesco dont have one except for travel insurance

    stuntman9883;5864480

    tesco dont have one except for travel insurance




    Errrmmm.... of course they do


    tesco.com/hel…B=4


    By phone:

    Grocery
    Telephone 0845 7225533**, 8am to 11pm Monday to Friday, 9am to 8pm Saturday and 10am to 6pm Sunday

    Books, Music, Video, DVD, Flowers, Games and Wine
    Telephone 0845 7225533**, 9am to 11pm Monday to Friday, 9am to 8pm Saturday and 10am to 6pm Sunday

    Don't forget for your entertainment and books orders you can check your order status, track items
    or make a cancellation online - click here

    Tesco Direct
    You may find an answer to your question in our extensive Tesco Direct help pages. If you need to speak to someone, please contact us on 0845 6004411**, 8am to 11pm Monday to Friday, 8am to 8pm on Saturday and 10am to 6pm on Sunday

    Clubcard
    Telephone 0800 591688*, 9am to 8pm Monday to Friday and 9am to 5pm on Saturday

    Clubcard Deals
    Telephone 0808 1000707*, 9am to 8pm Monday to Friday and 9am to 5pm on Saturday to Sunday

    Tesco Stores
    Telephone 0800 505555*, 9am to 6pm Monday to Saturday

    *Free from BT Landlines.

    **Calls costs 6p, plus up to 2p per minute for BT Calling Plans.
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