they say it's biggest company in Europe.
I have been under alot of stress and tension as had numerous break-ins in last week.
So just got there system Installed. I asked numerous occasions about things but reading the contract and it's still not very clear what is correct.
basically this is what I believe I am signed up to. I paid £399, for alarm kit setup and connection fee.
plus 29.90 monthly and a extra £3 monthly fee for outside camera.
initially I was told by the sales rep it will be £399. fee everything included for setup. and £30. monthly and nothing else and I can cancel monthly subscription anytime with 1 months notice and have 90 days too cancel it all for a full refund they showed me a paper and I can't find that in my paperwork anymore. I am thinking maybe they took it with them or I lost it as my house is in a very big A very big mess, (building site)
so my main concern is this. I askd if any thing gets damaged by the thief's/vandals and they have already ripped out alot of copper and other things . there equipment looks abit too fragile and I asked the sales representative if someone comes and take it smashes it up as it's not hidden and very visible, the equipment who is responsible they said as long as I am on the monthly everything is covered so don't worry about anything. we will replace it for free I have also read this on one of there websites somewhere but can't find it again, looking at the contract it says I am responsible for the equipment and damage too it so I am confused does it mean ,if I decide too cancel the monthly contract then I need too pay for damages and maintenance of equipment but I can keep it and carry on using the app and it's features other than the call centre and security call outs etc after this,
plus I am reasured all call outs are free as they are already aware of the condition of my property and they are happy too keep on coming too move stuff around as I need plastering etc. but in contract it says abit different I think they will come out 2 times after that they charge a call out fee £70.
really appreciate it if anyone who has it and know more about my questions.
as if I will need too pay for anything getting damaged or need replacing I won't be able too afford this so no point keep it or if I stop the monthly subscription and can't use the app too take the photos or acticste alarms then it will be pointless using the system at £399. it would be very expensive.
I have been under alot of stress and tension as had numerous break-ins in last week.
So just got there system Installed. I asked numerous occasions about things but reading the contract and it's still not very clear what is correct.
basically this is what I believe I am signed up to. I paid £399, for alarm kit setup and connection fee.
plus 29.90 monthly and a extra £3 monthly fee for outside camera.
initially I was told by the sales rep it will be £399. fee everything included for setup. and £30. monthly and nothing else and I can cancel monthly subscription anytime with 1 months notice and have 90 days too cancel it all for a full refund they showed me a paper and I can't find that in my paperwork anymore. I am thinking maybe they took it with them or I lost it as my house is in a very big A very big mess, (building site)
so my main concern is this. I askd if any thing gets damaged by the thief's/vandals and they have already ripped out alot of copper and other things . there equipment looks abit too fragile and I asked the sales representative if someone comes and take it smashes it up as it's not hidden and very visible, the equipment who is responsible they said as long as I am on the monthly everything is covered so don't worry about anything. we will replace it for free I have also read this on one of there websites somewhere but can't find it again, looking at the contract it says I am responsible for the equipment and damage too it so I am confused does it mean ,if I decide too cancel the monthly contract then I need too pay for damages and maintenance of equipment but I can keep it and carry on using the app and it's features other than the call centre and security call outs etc after this,
plus I am reasured all call outs are free as they are already aware of the condition of my property and they are happy too keep on coming too move stuff around as I need plastering etc. but in contract it says abit different I think they will come out 2 times after that they charge a call out fee £70.
really appreciate it if anyone who has it and know more about my questions.
as if I will need too pay for anything getting damaged or need replacing I won't be able too afford this so no point keep it or if I stop the monthly subscription and can't use the app too take the photos or acticste alarms then it will be pointless using the system at £399. it would be very expensive.
40 Comments
sorted byCan the site/house not be secured more safely so that vandals cannot get in. Every time something is taken they know you are going to have to go straight out and replace it again.
Hi I would cancel it unless you want the call out. I do think it's abit expensive aswell. I cancelled mine within the 14 day period and got a full refund. They might take a whipe too come and take the stuff away but it still carries on working. Then after that they will process it and give you a refund.
I went for a standalone Alarm with a sim card in the end as I don't have a internet connection. Doubt they will be doing the cameras next month told me the same thing they will he doing cameras in next few months and its been about a year know.
I would say its good if you require there service for the call out security guard but if you don't need it then the price seems expensive as it would be ok if after the 18 month contract the app worked and you could use the camera too take photos but it won't work so for that reason I cancelled mine the reps told me everything will carry on working you just don't get the security guard and free repairs when you cancel but I did my research and the app and camera wont work after the contract is cancelled.
We installed it yesterday. But after reading their reviews totally not satisfied with the service and our cameras not working properly as our internet is slow. I have called by yesterday evening itself to cancel it. But literally worried whether I would lose all the money as we are in a very tight situation.We paid 556 for the installation and 35 pound monthly subscription. My partner took a wrong decision which we are concerned about it now. Do you think money will be refunded if we cancel within 14 days ?
Please share any tips to work things on favour of us. Thanks in advance.
Seems very expensive, as an electrician I would recommend either preferably a wired alarm with proper bell boxes and PIRs with an auto dialer with SIM card to call police and you when alarm goes off. You can also get wireless in this option.
A lot lot cheaper when bought from local electrician or security firm or off EBay and do work yourself if you have at least basic know how.
Don’t be conned by Versure
Well can you get them to redo their annoying adverts….and employ proper actors this time.
I go to a lot of houses and most use to adt alarms. No longer in use and I asked them why and was told that the get charged £85 for call outs if there is a issue and service charges. It was to expensive for the up keep.
You should look at a pyronix enforcer. Easy to set up and very good reviews. GSM dialer etc.
If your not happy you will have a cooling off period.
£30 a month is a hell of a lot! You better of getting a proper wired alarm with either a GSM dialer and or smart functionality so an app that gives you notifications. The GSM part will act as a fail over should your broadband go down.
I would suggest finding a Texecom installer.
I know someone who has the alarm 2 internals camera and smoke cloak which they can trigger. I don't know the ins and outs but pretty sure if you cancel subscription you no longer able to log into the app so camera will be useless.
You won't get any notifications. For £500 you could get a whole smart alarm system that will last.
I would suggest Texecom Premier Elite with the sensors you need, smartcom which can be connected via WiFi or ethernet and as a backup a GSM communicator which works with a sim.
Ok thanks.
Yes they have put that smoke detector in and a outside parameter camera/detector.
The smoke cloud thing is activated by the call centre if they see a actual robber or you tell them too activate it. In my case I would rather the person was caught or just doesn't come again.
If that's the case I better start looking at another system and cancel within 14 days as I can't see anything about 90 days cancelling in contract and don't have that paper.
So basically the system is not more or less useless without the subscription.Shame as I did like it it's not too bad. I would say similar thing could be had for around £150-200.
But if I can't put a different SIM in it afterwards and add more components then it's bit too expensive and pointless.
Great I found someone else whose got it. Have you had it for a long time. The contract I have signed upto doesn't mention 36 months.
This maybe different . Did you pay a upfront cost for installation and equipment.
My contract is as I understand it £399. Setup and installation of equipment . (I believe this is for the equipment.) Then it's £29.90 monthly subscription and a extra £3. Add on fee for outside detector.
Then I think I just need give 90 days notice too cancel. That's all for the subscription side but not sure what stays active after the cancellation.
How long have you had the system.I find there some issues or is that normal, I activated the alarm from the app and was walking inside but the sensors won't activate the alarm . Is that supposed too happen it's pointless if it only works if someone comes in from the doors/windows with the sensors on them only. As someone may get in from a area without sensors.
For the 1st 6 months they charged me £23 a month, then it went up to £48 a month(now it’s £51 per month). Also a one off fee of £350 which was for all the equipment and installation. I knew this before I signed up though, as they explained everything on the day of installation. I’ve had the system for 3 years now, it’s been great very happy with it. Although I will be cancelling after 2 months(when my contract expires) cos of the monthly fee!
When you cancel what services will carry on working. Will you still be able too use your phone too arm disarm it. Check on the state of alarm etc. Or will it just work with the key fobs. Thanks and sorry for soany questions.
Hi yes I have had more time know since the alarm and managed too board up all the downstairs windows and back doors. But if it's not monitored then it would only take a few minutes too take them off with correct equipment etc.
I was told that when security guard (or whatever they call them now!) gets here due to an alarm trigger they replace and reset everything back to 'as new'.
Hi can you send me any links if you don't mind thanks. I have spoken with the customer support and yes you are correct it is a bit naff without the subscription you can't get access too the cameras or get alerts in your phone either.
After doing more research, I'm now unsure as I can get cheaper, my question is would I be refunded the £399? In saying that, I was only after cctv in the first place. Which they don't do. I found that strange for a security company. The rep said they would be doing cctv in the next month. Hmmm :/
Which company do you mean Verisure, it's upto you I didn't personally like the too many false alarms especially in the middle of night. Remember after the intial £400 and monthly charge of 30, and 12 months contract when you cancel it the online app won't work so I assume the the door bell camera wont work is this something new they have added recently.
I want to cancel my contract, as the three years is nearly up, but they keep saying someone will ring me in 14 days and won't confirm that they will cancel it. Did they say this to you when you tried to cancel? I want to put it in writing too so they don't turn round and say I didn't ask to cancel.
Just ring and say you want speak too cancellation team then give your notice. Download a phone recording app and record the call if they deny it later you can send them a copy. I think it will be ok just give notice straight away no need wait for them call you back.
If you get the run around leave a negative review on TrustPilot (naming the person you last spoke to!) and they'll be all over you like a rash to sort it and take the review down
many thanks
And can you get them to make it so that the app looks and works properly please rather than a copy and paste job from the Spanish one including pages untranslated?
Might get them round mine, could do with a laugh. (edited)
OP has already considered GSM options via recent thread and decided against.
Hi it's not that I am against it. I really needed a quick solution and this was fastest option but. I am thinking maybe it is mistake.
Ok thanks for that. Ues that's the reason I am asking for anyone who has a system with them. £30 or the (£32.90) which I am subscribed too is alot but at moment I feel it is a fair price as I can cancel with 90 days if the rest of my understanding is correct. If rest of the system will carry on working apart from me using the call centre and me having too repair or replace any equipment after I cancel this subscription. But if after cancelling the monthly subscription I am just left with a system that only triggers the system from the our sensors without a me being able too check or get a notification the. Will be pointless.
Just hoping anyone who has a system sees my posts or a worker and confirms this I will try ask them again but. They really don't understand or explain over the phone just keep telling me contact your rep but he hasn't sent me a written confirmation so it's bit pointless.
Yes it is
We installed it yesterday. But after reading their reviews totally not satisfied with the service and our cameras not working properly as our internet is slow. I have called by yesterday evening itself to cancel it. But literally worried whether I would lose all the money as we are in a very tight situation.We paid 556 for the installation and 35 pound monthly subscription. My partner took a wrong decision which we are concerned about it now. Do you think money will be refunded if we cancel within 14 days ?
Please share any tips to work things on favour of us. Thanks in advance.