Posted 23rd Dec 2021
Afternoon all,

Need some help here please.
On 23 Nov 21, HIdenda sent FiL a letter saying he has requested their services to arrange a Marriage Tax refund - they sent a screenshot of his signature (electronic signature). They requested additional documents and if not sent, they would charge a £300 fee.

Unfortunately FiL is nearly 81 years of age and in failing health, he is currently awaiting the results of a brain scan due to suspected onset dementia. He is not well and does not recall making the application; he does not require Hidenda’s services.

T&C say:

8.2 You have a total of 14 days (which starts from the date you signed these terms & conditions) to cancel your authorityinstructing us to act on your behalf without incurring any charge. Additionally, you may cancel your claim at any stageproviding the claim has not been submitted to HMRC. Cancellation after 14 days of you signing these terms & conditionswill mean you must pay us our reasonable costs.


8.2.1 Our reasonable costs shall be calculated by multiplying the number of hours work completed by the rate of seventyfive pounds per hour.


I emailed Hidenda this and they have replied today saying either send the documents or pay £300 to cancel.

Any ideas on the way forward?
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  1. Avatar
    Author
    Got a letter saying that as a 'good will' gesture they will no longer persue for payment. Nice of them!

    It took months and several emails and a registered letter - but it was worth it to get them off our backs.

    We were prepared to go to court over this, but I get the feeling it would never have come to that and they are just scummy chancers.
  2. Avatar
    !!!!!!!!!!! DO NOT SEND THEM A COPY OF THE REAL SIGNATURE, THEY MAY USE THAT TO FRAUD UP ANOTHER DOCUMENT WHICH MAY CAUSE YOU ADDITIONAL PROBLEMS, apologies for the caps but I wanted you to notice my input urgently.
  3. Avatar
    Author
    infoAThidendatax.com

    shannon.millwardAThidenda.com

    but all i got back from them was that the 'fee' of £300 was to paid and 'sorry, nothing we can do'.

    We then sent a letter saying, "see you in court" and got a reply back saying they were not taking it any further.

    But yes, they are threatening and our inlaws were terrified too - scum, absolute scum.
  4. Avatar
    Author
    Just checked the signature from Hidenda to his driving licence - they are nothing alike.
  5. Avatar
    ivrytwr323/12/2021 15:59

    "Thank you for your reply. However, as mentioned, my Father in Law is an …"Thank you for your reply. However, as mentioned, my Father in Law is an 81 year old vulnerable adult and did make this request, nor does he require your services. Since Hidenda are unwilling to cancel this and insist on a £300 cancellation charge, we have carried out further investigation. Kenneth did not submit this claim nor is it his signature on the contract - the signature is vastly different to his own signature (driving licence etc) - we are happy to provide proof of signature if required. The signature Hidenda has, has been added either maliciously or fraudulently, either way, we will dispute this in court if necessary and will be contacting our local MP.This is causing unnecessary distress to both my Father and Mother in Law who are both in their 80's, especially to my Father in Law who as mentioned, is suffering from onset dementia and other serious medical conditions.I am hopeful Hidenda will cancel without any further charge."Depends how much they want their £300 now. I suspect we will have to go to court


    Is this a copy of the actual reply you sent?
    Because you've said "my Father in Law is an 81 year old vulnerable adult and did make this request", thereby admitting that he did request their services. I presume you missed out the word "not"?
  6. Avatar
    Author
    Delbert.Grady23/12/2021 16:34

    Is this a copy of the actual reply you sent? Because you've said "my …Is this a copy of the actual reply you sent? Because you've said "my Father in Law is an 81 year old vulnerable adult and did make this request", thereby admitting that he did request their services. I presume you missed out the word "not"?


    Recalled and replaced - ffs! Ty.

    Sorry, bit stressed.
  7. Avatar
    Author
    BadMF01/01/2022 13:04

    Go see a solicitor rather than a deals website.


    They don't have the money to pay the £300, never mind a solicitor.
  8. Avatar
    ivrytwr326/05/2022 21:49

    Got a letter saying that as a 'good will' gesture they will no longer …Got a letter saying that as a 'good will' gesture they will no longer persue for payment. Nice of them!It took months and several emails and a registered letter - but it was worth it to get them off our backs.We were prepared to go to court over this, but I get the feeling it would never have come to that and they are just scummy chancers.


    Good mornin, my 72 year old parents are going through the exact same thing at the moment. Could I please ask how you got them to stop in the end? Is there anyone in particular I should contact? They are scared witless. Any help would be greatfully recieved xx
    Avatar
    Their trading address is available for immediate occupation - meaning its empty! marketingderby.co.uk/pro…re/- available to lease through NG chartered surveyors!
  9. Avatar
    paul.dee30/05/2022 14:15

    Seems like a friend of mine is now having the same problem re marriage …Seems like a friend of mine is now having the same problem re marriage allowance - I will pass this email address on as she has tried on numerous occasions to contact them either via call or email and no one has got back to her other than sending threatening letters through the post! Glad you got it sorted


    From my research so far they operate completely by putting fear into the older generation.

    I have found precisely no evidence of them taking anyone to court. (edited)
  10. Avatar
    paul.dee30/05/2022 16:10

    how long has this been going on for you? The first threatening letter my …how long has this been going on for you? The first threatening letter my friend received was on Friday last week - apparently she has until the 9th June to send her completed forms back or its £300 she will be billed for - from what I understand, she didnt fully complete the forms online but obviously enough for them to get arsy with her


    Similar with us. Exact same format. They haven’t got a legal leg to stand on.
  11. Avatar
    paul.dee30/05/2022 17:06

    Hope they dont as she suffers from serious anxiety issues over the years …Hope they dont as she suffers from serious anxiety issues over the years and these threats arent helping - I will get involved proactively though I fear as she signed electronically early May, it might be a difficult one - but they now want her to sign the paper documents she received last Friday (which I've told her not to as her NI number was missing) and requiring her to sign again! - Might take some legal advice from those in the know about this kind of thing


    I think these letters would cause anyone anxiety and that’s precisely what they are looking for. They are vermin.
  12. Avatar
    paul.dee30/05/2022 17:46

    Ive just been looking at her paperwork and when she electronically signed, …Ive just been looking at her paperwork and when she electronically signed, May 5th (evening) - she cancelled May 20th (morning) so making it just under 15 full days - they tell her as she didnt meet the 14 day deadline, then the fee of £300 applies ffs! I think they are starting to get onto dodgy ground here given her husband never signed and yet they now expect him to with the paperwork demanding written signatories from both parties! - bunch of scammers can blow it out there pants!


    I found an article on Pinsent Masons solicitors page regarding the validity of "e-signatures" in the English and Welsh courts and whether or not they hold up. As of the article's date (2020) there hasn't been a test case. Tell your friend to tell them to **** off.
  13. Avatar
    paul.dee30/05/2022 19:09

    Thanks for the heads up! I found that her husband had no idea she had …Thanks for the heads up! I found that her husband had no idea she had applied and used a digital signature - he can easily evidence this and as such, she would need his permission to sign on his behalf - one part now solved and proven on a court case 2016 Marlbray Ltd v Laditi and another [2016] EWCACIV476. LIke you, personally, I think they are trying it on with scare tactics / costs / bailiffs etc which as it is also addressed to her husband which is harassment under the harassment act 1997 which is a criminal offence, demanding money with menaces, blackmail and the list goes on - so yes she tell em to do one in a less polite manor!


    The sad part in all of this is the older folks with no one to rationalise their bollocks with might just pay out or allow them to go through with it.

    My relative most definitely didn’t sign anything, rather entered his name and address and backed out as soon as they asked for more details. They have now sent him unsolicited emails and I plan to carry this through to the Information Commissioners Office along with the FCA.

    Their sole business, which is filling marriage allowance claims on behalf of people who can’t be arsed doing it themselves nets this 40% of the entitled pay out. Whilst unethical, it’s not much different from the old “no win no fee” stuff.

    Harassing people who have not entered into anything in wet ink crosses from immoral into illegal for me.
  14. Avatar
    "Section 2 of their contract" - which neither your relative or anyone else's relative signed. e-signatures won't hold up in court.

    I hold a degree in Scots law and work in the legal profession and whilst not a solicitor, I have enough knowledge to know that these cowboys operate using highly underhanded (at best... illegal at worst) tactics.
  15. Avatar
    paul.dee30/05/2022 15:18

    Ive found out quite alot about them - In particular their directors Lee …Ive found out quite alot about them - In particular their directors Lee Mellor (lee.mellor@hidenda.com) and Gaynor Birchall - He has 7 companies registered at the same address and is connected to some in tax, legal and insolvency business - Dont think they employ more than 4 people max - Ive also found out where he lives!


    Yep, got all of that as well. Their letters, whilst consisting of threatening undertones have remained moderately professional, so I will reply with the same just now apart from the spelling of “excellent” at the bottom of their letters
  16. Avatar
    Refuse to sign anything or pay anything, wait for it to go to court and say your father in law wasn’t of sound mind. It’ll be thrown out.

    Or contact them and tell them as such
  17. Avatar
    Author
    They are saying he has signed a contract and have provided proof.
  18. Avatar
    Author
    "Thank you for your reply. However, as mentioned, my Father in Law is an 81 year old vulnerable adult and did make this request, nor does he require your services.

    Since Hidenda are unwilling to cancel this and insist on a £300 cancellation charge, we have carried out further investigation. Kenneth did not submit this claim nor is it his signature on the contract - the signature is vastly different to his own signature (driving licence etc) - we are happy to provide proof of signature if required. The signature Hidenda has, has been added either maliciously or fraudulently, either way, we will dispute this in court if necessary and will be contacting our local MP.

    This is causing unnecessary distress to both my Father and Mother in Law who are both in their 80's, especially to my Father in Law who as mentioned, is suffering from onset dementia and other serious medical conditions.

    I am hopeful Hidenda will cancel without any further charge."


    Depends how much they want their £300 now. I suspect we will have to go to court
  19. Avatar
    do you think this is a scam or did you father in law confusedly signed something?
  20. Avatar
    Author
    mutley123/12/2021 16:05

    do you think this is a scam or did you father in law confusedly signed …do you think this is a scam or did you father in law confusedly signed something?


    I thought he may have done, but he is saying he hasn't and the signatures are nothing alike.
  21. Avatar
    ivrytwr323/12/2021 16:06

    I thought he may have done, but he is saying he hasn't and the signatures …I thought he may have done, but he is saying he hasn't and the signatures are nothing alike.


    they will need to prove that he did sign the document. i would just stand your ground and wait for them to take action as it would be very believable that he was confused but the signature being totally different may not be accepted as evidence.

    you could ask them for evidence that he did sign that document as the signature is totally different and your father in law states that he did not instruct them.

    you could ask to see the whole form with all his details on it as this will prove whether he did complete the form or not. if there are personal details that only he would know on the form then he would have had to complete the form as they wouldn't have been able to make that up. (edited)
  22. Avatar
    ivrytwr323/12/2021 16:42

    Recalled and replaced - ffs! Ty.Sorry, bit stressed.


    Recalls dont work

    I suggest sending a letter by tracked post that you can keep as proof that it was sent as a correction - so they cannot say they did not get the second one.
  23. Avatar
    Have you tried Citizens Advice? They offer free, expert advice and will be able to contact Trading Standards if necessary.
    Also, would he actually be eligible for a a refund? (edited)
  24. Avatar
    ivrytwr323/12/2021 15:33

    Just checked the signature from Hidenda to his driving licence - they are …Just checked the signature from Hidenda to his driving licence - they are nothing alike.


    Your post says

    ”they sent a screenshot of his signature (electronic signature)“

    so his electronic signature may be different to his true signature (assuming it was online, using a mouse)

    however

    does the electronic signature match the way that he signs

    eg
    If his driving licence signature is

    j bloggs

    then hilendas should be the same

    if however theirs says

    joe bloggs

    then it is probably fraudulent
  25. Avatar
    Suggest that you submit a Data Subject Access request to Hidenda as this should include the contract you signed and the information submitted so far


    have you looked at reviews?
    trustpilot. uk.trustpilot.com/rev…com


    facebook reviews. m.facebook.com/fin…ews


    perhaps use your case details and the Facebook/truspilot reviews to get trading standards to look into this
    there seems to be other cases of elderly being scammed by them

    also, their website does not allow you to fill the forms in online unless you have contacted them. So either your father in law did ring them or he responded to a cold call telephone or he has used them before to claim ppi and he is still on their records

    hidenda.com/


    their website does let you log in with your claims number to get an update so a lot of information may be on there (edited)
  26. Avatar
    Author
    We have made a complaint to financial-ombudsman.org.uk - still awaiting a response.

    In the meantime, the inlaws have received a Letter Before Court Action from Hidenda stating we have until 12 Jan 22 to either provide the information or pay £300 cancellation fee or they will issue court proceedings. Hidenda have stated on the claim form that they want it heard at Derby Combined Court Centre - if this goes to court, the inlaws are unable to travel due to their health and so would prefer it to be held at their nearest court - can this be done?

    But bottom line, the inlaws are now terrified of fees, ccjs, court etc and i do not know how to help them.
  27. Avatar
    Go see a solicitor rather than a deals website.
  28. Avatar
    Most solicitors will give a free half hour consultation. Visit a few with different questions to get a broad idea, go from there.
  29. Avatar
    ivrytwr301/01/2022 13:34

    They don't have the money to pay the £300, never mind a solicitor.


    Hi there, I wonder if there is an update to this? A family member is in a similar predicament with these chancers.
  30. Avatar
    ivrytwr328/05/2022 09:40

    infoAThidendatax.comshannon.millwardAThidenda.combut all i got back from …infoAThidendatax.comshannon.millwardAThidenda.combut all i got back from them was that the 'fee' of £300 was to paid and 'sorry, nothing we can do'.We then sent a letter saying, "see you in court" and got a reply back saying they were not taking it any further.But yes, they are threatening and our inlaws were terrified too - scum, absolute scum.


    Seems like a friend of mine is now having the same problem re marriage allowance - I will pass this email address on as she has tried on numerous occasions to contact them either via call or email and no one has got back to her other than sending threatening letters through the post! Glad you got it sorted
  31. Avatar
    straight_up30/05/2022 15:08

    From my research so far they operate completely by putting fear into the …From my research so far they operate completely by putting fear into the older generation.I have found precisely no evidence of them taking anyone to court.


    Ive found out quite alot about them - In particular their directors Lee Mellor (lee.mellor@hidenda.com) and Gaynor Birchall - He has 7 companies registered at the same address and is connected to some in tax, legal and insolvency business - Dont think they employ more than 4 people max - Ive also found out where he lives!
  32. Avatar
    straight_up30/05/2022 15:39

    Yep, got all of that as well. Their letters, whilst consisting of …Yep, got all of that as well. Their letters, whilst consisting of threatening undertones have remained moderately professional, so I will reply with the same just now apart from the spelling of “excellent” at the bottom of their letters


    how long has this been going on for you? The first threatening letter my friend received was on Friday last week - apparently she has until the 9th June to send her completed forms back or its £300 she will be billed for - from what I understand, she didnt fully complete the forms online but obviously enough for them to get arsy with her
  33. Avatar
    straight_up30/05/2022 16:57

    Similar with us. Exact same format. They haven’t got a legal leg to stand o …Similar with us. Exact same format. They haven’t got a legal leg to stand on.


    Hope they dont as she suffers from serious anxiety issues over the years and these threats arent helping - I will get involved proactively though I fear as she signed electronically early May, it might be a difficult one - but they now want her to sign the paper documents she received last Friday (which I've told her not to as her NI number was missing) and requiring her to sign again! - Might take some legal advice from those in the know about this kind of thing
  34. Avatar
    straight_up30/05/2022 17:15

    I think these letters would cause anyone anxiety and that’s precisely what …I think these letters would cause anyone anxiety and that’s precisely what they are looking for. They are vermin.


    Ive just been looking at her paperwork and when she electronically signed, May 5th (evening) - she cancelled May 20th (morning) so making it just under 15 full days - they tell her as she didnt meet the 14 day deadline, then the fee of £300 applies ffs! I think they are starting to get onto dodgy ground here given her husband never signed and yet they now expect him to with the paperwork demanding written signatories from both parties! - bunch of scammers can blow it out there pants!
  35. Avatar
    Thanks for the heads up! I found that her husband had no idea she had applied and used a digital signature - he can easily evidence this and as such, she would need his permission to sign on his behalf - one part now solved and proven on a court case 2016 Marlbray Ltd v Laditi and another [2016] EWCACIV476. LIke you, personally, I think they are trying it on with scare tactics / costs / bailiffs etc which as it is also addressed to her husband which is harassment under the harassment act 1997 which is a criminal offence, demanding money with menaces, blackmail and the list goes on - so yes she tell em to do one in a less polite manor!
  36. Avatar
    I agree - issue is having gone into all their contract rubbish it isnt just a marriage allowance claim - if you check out section 2 of their contract it also talks about other areas of taxation such as income tax, savings tax on interest, expenses, uniforms and the list goes on! Given they advertise purely for marriage allowance this is incredibly devious to put it politely as it does list joint allowances on top of all the others and more I mentioned!

    There is also another condition that unless your formally end their contract after the first years documented to be claimed, they will keep doing it every year - something easily missed in their small print

    Maybe getting a group together might be the answer rather than individual approaches? Take them to court and unless you have some sort of legal expenses on an insurance policy, the cost of doing so will go into 5 figures - Mellor at this disgusting company probably knows that which gives him the confidence to push his luck"
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