Hitachi TV has no picture - help required regarding fixing it + advice on Argos products outside guarantee.

13
Posted 10th Oct 2015
Hoping I can get some advice regarding an issue I have with a TV less than 18 months old.

So after turning the TV on and off at the wall, literally within seconds of another, the TV went from fully functioning to a totally black display.

I know the issue is a backlight failure.
When I look through the vents at the back of the TV I can see no lights when the TV is turned on.
However when I press menu on my remote and shine a torch into the screen I can see the menu options on screen.

So the image is being displayed ok but the backlight is obviously bust.

This has happened on a Hitachi 40" TV. It is a side lit LED TV. I would be happy to change the driver myself if I can source one on the Internet but I thought I could get a few questioned answered here first.

Is changing a side lit driver harder than a normal inverter style board?

Is it worth the value and hassle? Would anyone know roughly how much a replacement part could cost?

Is the part needed specifically for this TV or could this part function in a number if models out there?

Also, has anyone any experience pushing Argos on a product beyond its 12 month warranty?

I know I'm unfortunate and ultimately Argos has no duty to help me on the issue but someone on here has bound to have gotten some acknowledgement from Argos beyond their 12 month warranty.

Any help or advice is greatly welcomed.

Thanks in advance.
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13 Comments
Contact Argos and then Hitachi they may help you, 18 months isn't really adequate for the life of a TV so you may have a case even though it's over 12 months old (are you sure the manufacturer doesn't offer a longer warranty, some do, so check your paperwork)
One thing I never do and I cringe when I see others do it is turn something off and straight back on again. If you must power cycle something leave it a good ten seconds or more between off & on. I've seen psu's fail if cycled quickly, they may have been about to fail anyway but I don't think components like it & I'm pretty sure it's more likely to cause a premature failure.
I agree you can argue that you would expect the TV series of last at least 5 years, that's a joke really, do as above
EU legislation states two years.
willhay555

EU legislation states two years.



doesnt apply in the uk. never did.

we do have the consumer rights act, that states you have bought goods that should be fit for purpose and last a reasonable length of time.
https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/return-faulty-goods/

the retailer is responsible for the repair, exchange or refund, but the onus is on you now to prove the goods were not fit for purpose.
you'd need to ahve an independent report stating what the fault is, the CAUSE and the cost of repair, or statement that its beyond economic repair.
you'll need to contact the retailers customer service and discuss this with them. they will want a copy of your report and may want to have their own repair company or the manufacturer. you may have to pay for this upfront, but if your claim is successful your money will be refunded.

the eu 2 year ruling wasnt made law in the uk, as we had the sale of goods act, which gave consumers more time, but is not a guarantee.
the sale of goods act is now the consumer rights act.
it has very recently become law and some things have changed.
best way is have a look at the site ive linked to
slackrat77

doesnt apply in the uk. never did.we do have the consumer rights act, … doesnt apply in the uk. never did.we do have the consumer rights act, that states you have bought goods that should be fit for purpose and last a reasonable length of time.https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/return-faulty-goods/the retailer is responsible for the repair, exchange or refund, but the onus is on you now to prove the goods were not fit for purpose.you'd need to ahve an independent report stating what the fault is, the CAUSE and the cost of repair, or statement that its beyond economic repair.you'll need to contact the retailers customer service and discuss this with them. they will want a copy of your report and may want to have their own repair company or the manufacturer. you may have to pay for this upfront, but if your claim is successful your money will be refunded.the eu 2 year ruling wasnt made law in the uk, as we had the sale of goods act, which gave consumers more time, but is not a guarantee.the sale of goods act is now the consumer rights act.it has very recently become law and some things have changed.best way is have a look at the site ive linked to




Fair enough
slackrat77

doesnt apply in the uk. never did.we do have the consumer rights act, … doesnt apply in the uk. never did.we do have the consumer rights act, that states you have bought goods that should be fit for purpose and last a reasonable length of time.https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/return-faulty-goods/the retailer is responsible for the repair, exchange or refund, but the onus is on you now to prove the goods were not fit for purpose.you'd need to ahve an independent report stating what the fault is, the CAUSE and the cost of repair, or statement that its beyond economic repair.you'll need to contact the retailers customer service and discuss this with them. they will want a copy of your report and may want to have their own repair company or the manufacturer. you may have to pay for this upfront, but if your claim is successful your money will be refunded.the eu 2 year ruling wasnt made law in the uk, as we had the sale of goods act, which gave consumers more time, but is not a guarantee.the sale of goods act is now the consumer rights act.it has very recently become law and some things have changed.best way is have a look at the site ive linked to



I knew someone on here would know this type of stuff.
Much appreciated for that information, I hadn't a clue where I stood!
Old thread I know but my tv did this and it was fixed by a factory reset.

3 years ago mate...seriously.
juicedtothegills29/12/2018 21:22

3 years ago mate...seriously.


Yeah seriously. As I said this happened to me and whilst looking for a solution this thread was in the top search results. So I thought I'd post the solution to help others who may also stumble upon it.
sargieboy30/12/2018 15:41

Yeah seriously. As I said this happened to me and whilst looking for a …Yeah seriously. As I said this happened to me and whilst looking for a solution this thread was in the top search results. So I thought I'd post the solution to help others who may also stumble upon it.


Exactly, unlike the op who took the advice but didn't bother posting the outcome
chocci30/12/2018 16:12

Exactly, unlike the op who took the advice but didn't bother posting the …Exactly, unlike the op who took the advice but didn't bother posting the outcome

Didn't know you'd been waiting on a reply all this time mate.
I told your mum back at the time but she must have forgot to let you know.
juicedtothegills30/12/2018 17:32

Didn't know you'd been waiting on a reply all this time mate.I told your …Didn't know you'd been waiting on a reply all this time mate.I told your mum back at the time but she must have forgot to let you know.


Such a juvenile response but as expected

Maybe your mum should have told you it's common decency to post back any outcome to the people who spent their time trying to assist you.
chocci58 m ago

Such a juvenile response but as expectedMaybe your mum should have told …Such a juvenile response but as expectedMaybe your mum should have told you it's common decency to post back any outcome to the people who spent their time trying to assist you.


No need to get upset mate.
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