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H&M Returns Policy - need advice please

Posted 19th Dec 2012
I bought some things on H&M online and they arrived today but I absolutely hate the clothes I've bought - the materials are horrible and itchy!

I just wanted to know if anyone has returned their online items before and if they could help me out:
Do you get your original postage refunded to you? (£3.90)
Do they charge a restocking fee? (£2.50!!)
Am I going to be out of pocket?

I would just ask their customer services but they keep asking me to phone their (expensive) phone number in order to discuss my concerns - super helpful. NAT
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