HMV Delivery GRRRRRRRRRRRR

My order was sent on the 11th Dec apparantly and i have not yet received it and i have to wait 14 days before they can raise a complaint
How convenient fro Christmas is that ????Christmas day before they can even start to find out why it hasnt arrived.
I should have bought instore in first place which is what im going to have to do now anyway and return parcel if it ever arrives

11 Comments

shame....

at least you only have to wait 14 days - play.com is 21days - i am fuming

SuperEd

yep play are by far the worst im still waiting for my digital photo frame! yet i got my iggle piggle toothbrush LOL

goonertillidie;7294973

yep play are by far the worst im still waiting for my digital photo … yep play are by far the worst im still waiting for my digital photo frame! yet i got my iggle piggle toothbrush LOL



I ordered 3 items 2 weeks ago, 1 turned up, 2 suddenly went out of stock last week (still hasn't been sent). Now they aren't gonna get any in before xmas and be able to ship it in time, so cancelled and looking at going elsewhere!! :thumbsup:

Original Poster

Play was no problem with me .Order arrived in few days

the hut are the worst people ever!

Still waiting for my preordered wii fit plus, which was sent 6 days after the release date! And the refund I was promised after 21 day! lol

surely this is the royal mails fault not HMV

Original Poster

I blame HMV because they promised 2-5 day delivery time and there was no mention at that time if it was lost in post id have to wait 14days before they could even investigate.
What would it have been for them to send me a replacement and take it up with Royal Mail themselves since it was between them that the parcel went missing
Now i will have to spend another £50.00 while they investigate
Its hardly my fault all i did was order from them

Steps off soap box :x

I bought gh:wt from hmv online last fri, it arrived today, so no probs with hmv online here! guess it's the lazy ass sorting offices!

El Oh El

Banned

skinner7408;7295488

I blame HMV because they promised 2-5 day delivery time and there was no … I blame HMV because they promised 2-5 day delivery time and there was no mention at that time if it was lost in post id have to wait 14days before they could even investigate.



Take it you didn't read the T&C then where it says

HMV

# HMV will post, or arrange a courier on your behalf for, the goods … # HMV will post, or arrange a courier on your behalf for, the goods ordered by you to the person and address you give HMV at the time you make your order. The consignee (i.e. the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. For non-UK destinations, the consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required. Each item ordered will be treated as a seperate sale and will be shipped and paid for seperately.# Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of despatch of the order. All delivery times quoted on the web site are estimates only, based on availability, normal processing and delivery companies.

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