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    Hmv help please!

    I placed an order with hmv online, and i cant find anyway of contacting hmv through there website at all - only a phone number.
    Is there anyway i can email them?
    Im sure there used to be an online email form, i cant seem to find it, and im sure ive been through everything

    Someone help me please!

    13 Comments

    Banned

    Having ordered from them on the 7th and still nothing .. best way to contact them is.. go to your credit card company and reclaim your cash..
    They are dog poo, I would not touch them with a barge pole with a bottle of detol on the end, wed site pap , customer service pap.:x
    Best way I found was via your account and there is an email bit...
    I knew I should have used amazon :thumbsup:

    Original Poster

    WTF is going on with HUKD i can see theres 2 replies to the thread now, but its not showing them to me, only my post!
    Just looked at another thread, and saw the replies on there!

    Could the people who tried 2 help me pm me please!
    I even tried to click on the last person who replieds profile to search there posts to see what theyd said - it linked me to my own profile, wtf lol!

    Original Poster

    dog_cop;1369127

    Having ordered from them on the 7th and still nothing .. best way to … Having ordered from them on the 7th and still nothing .. best way to contact them is.. go to your credit card company and reclaim your cash..They are dog poo, I would not touch them with a barge pole with a bottle of detol on the end, wed site pap , customer service pap.:xBest way I found was via your account and there is an email bit...I knew I should have used amazon :thumbsup:




    I paid by debit card, so going to my credit card company isnt an option
    Im not blaming hmv, im sure it will have just got lost in the post being xmas and all - its happened before :santa:

    Ive logged into my account, and gone through all the options - i cannot find anywhere to contact them online - just there phone number.
    Which i dont see the point in ringing there phone number for a £8 dvd - seems a waste of cash!
    Ive emailed them from my email address to the following email address's - as there the ones ive got on the conformation and despatched emails.

    [email protected] and [email protected]

    They dont like to make things easy do they!

    Not sure when you ordered but I've only ordered one thing from HMV and it took about 2 weeks to arrive.........they are not very speedy a la Amazon/Play:whistling:

    Banned

    lost in the post is a pants option , I have oprdered from amazon and funny they deliver ok

    online orders have found some numbers on say no to 0870

    02084954435
    or 02074671109 HMV direct ltd

    Original Poster

    dog_cop;1369175

    lost in the psot is a pants option , I have oprdered from amazon and … lost in the psot is a pants option , I have oprdered from amazon and funny they deliver ok online orders have found some numbers on say no to 0870 02084954435or 02074671109 HMV direct ltd



    Thanks, will these just be local rate call cost?
    Didnt want to ring them on the other number! Its annoying you have to call and cant email them, or raise a dispute like you can on play
    Really not happy with hmv - had issues with them over some discount last year that i never got either.
    Never ordering from them again now :x

    Banned

    the top number equate to the 0845 thats on the site

    Hi,

    Sorry to hear you have had a problem with your hmv order and the difficulty you have had in resolving this.

    If you can please submit the details of your enquiry to [EMAIL="[email protected]"][email protected][/EMAIL]. Once you have submitted your query you should receive a quick response within 24 hours. As I am sure you can appreciate, this is a particularly busy time at hmv, but I can assure you that they will respond to your query ASAP and ensure that it is fully resolved.

    Once again, apologies for any problems you have had with this and please submit your query to [EMAIL="[email protected]"][email protected][/EMAIL] to ensure that it gets resolved.

    Thanks

    And what relationship do you have to HMV?

    also been waiting ages for an order with HMV, poor service

    Also had item lost in post which HMV say was despatched 1st Dec. After 3 phone calls and between them half an hour waiting in a queue was told my credit card would be refunded as the item was now sold out

    Sorry, commenting is no longer available on this discussion.

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