HMV online - how do you view previous orders??!!

hi everyone!
does anyone know how i can view my previous orders on the HMV site? it'll let me view the last order i made but not any previous ones. i need to find the order number for a game i bought a while back as it was a christmas pressie for my daughter and it doesn't work. it says on the help bit i need to have number to send it back but i can't find it

5 Comments

Original Poster

starsparkle2311;7358437

I don't think you can, well I have looked, just the same as you probably … I don't think you can, well I have looked, just the same as you probably have and I can't find anything.Maybe this is why they ask you to print a receipt off? I never do. Just ring them or email them, sure they'll sort it for you.


nah i never do either and i have recently blitzed my email inbox so don't have the confirmation email either
thanks anyway for the advice have just emailed them so fingers crossed
have some rep for your help

I got them recently to send me my last 5 years worth of orders in receipt form to p them off as they changed the website a while ago to not show you past orders older than say 30 days and saying as they send you no paper invoice I told them I wanted an fn tree to be massacred on my behalf.

Original Poster

it really is daft isn't it! other websites can manage it fine, why can't hmv?!!! i've had to order the game from somewhere else because my daughter really wanted to play on it , she was really upset that it didn't work, so now i'm out of pocket till i can get the refund and i can only get that if i have the order number!

missp27;7358657

it really is daft isn't it! other websites can manage it fine, why can't … it really is daft isn't it! other websites can manage it fine, why can't hmv?!!! i've had to order the game from somewhere else because my daughter really wanted to play on it , she was really upset that it didn't work, so now i'm out of pocket till i can get the refund and i can only get that if i have the order number!


Ever tried even viewing an order @ barratts? :roll:

If you have ordered from HMV then you have an account there. if you click 'forgotten password' when you log in, it will send you a password enquiery email. if you look at the bottom of the email, it says orders. Hope this solved your problem
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