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    HMV returns?

    I pre-ordered 2 Gears of War 2 from HMV, but didn't receive them on the release date. Being impatient as I am, I went and purchased them from Sainsburys. I received my HMV orders the next day, but they came with no return instructions? I couldn't find anything online either, so I was wondering if anyone had returned to HMV at some point, or how I would go about doing it?
    Cheers

    5 Comments

    Was just about to post the same actually i will as missed on site
    Returning Items
    Unwanted Items

    Please note that we no longer offer an exchange service on unwanted items. If you wish to exchange your order, please return the item for a refund, and place an order yourself via hmv.com for the alternate item. We are happy to refund unwanted items that are returned to us within 21 days. Please send the items to the address below and enclose a note quoting your order number, and stating that the items are unwanted, and you require a refund.

    hmv Customer Returns
    PO Box 15
    Guernsey
    GY1 3AH

    For the return of high value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.

    Um, you couldn't wait a single day extra for a game you've waited a least a year already to play, and you can't wait the 30 seconds it takes to scan down the HMV homepage and find the bit where it says "Returns policy"? Man, you're an impatient beast.

    Original Poster

    ffs i spent about 30 mins looking through the site! Sorry guys, cheers for the help lol.

    you can take them back to store, just print out your email receipt.
    They have changed the returns policy, to only exchange but I took something back last week and they gave me a full refund becasue it was sealed.
    So as long as tehy are sealed im sure they will refund them no problem, especially since you have doubles.
    Failing that you will have to get a voucher or you could try flogging them on ebay, im guessing they should go for a bit on there.

    MCH1;3421160

    you can take them back to store, just print out your email receipt. They … you can take them back to store, just print out your email receipt. They have changed the returns policy, to only exchange but I took something back last week and they gave me a full refund becasue it was sealed. So as long as tehy are sealed im sure they will refund them no problem, especially since you have doubles.Failing that you will have to get a voucher or you could try flogging them on ebay, im guessing they should go for a bit on there.




    From website [COLOR="black"]Please note that we no longer offer an exchange service on unwanted items.[/COLOR]
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