HMV returns

    Can you return products ordered online to a store ?


    no, the store and the website operate as seperate businesses.

    call 0845 609 8576 option 1 and then option 5

    Should you receive any items that you did not order, or that prove to be faulty, you can return them to the following address, provided you are returning the item from within the UK:

    hmv Customer Returns
    Freepost 241
    GY1 5SS

    Please enclose a note quoting your order number, what you are returning, the nature of the fault, and specifying whether you require the correct item to be sent out, or a refund. Overseas customers should use the following address, and any postage costs can be refunded to the payment card. Be sure to detail these costs in your note:

    hmv Customer Returns
    PO Box 15
    GY1 3AH

    Unwanted Items
    Please note that we no longer offer an exchange service on unwanted items. If you wish to exchange your order, please return the item for a refund, and place an order yourself via for the alternate item. We are happy to refund unwanted items that are returned to us within 21 days.

    For CD’s and DVD’s, please send the items to the address below. For all other items, including games, please contact the Online Service Team who will provide you with a returns address.

    Please enclose a note quoting your order number, the items you are returning, and stating that the items are unwanted, and you require a refund.

    hmv Customer Returns
    PO Box 15
    GY1 3AH

    For the return of high value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.

    Original Poster

    Thank you

    no worries
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