Hmv returns? Where do we stand?

15 replies
Found 15th Apr 2010
Recently my other half bought a box set from hmv instore, unfortunitly I had already bought. It earlier in the day, I went to take it back for a refund however I was informed they would not do it, even though it was sealed all stickers still on it and I had the reciept!

They offered me the money on a gift card which I declined, as I payed on my debit card

Are they aloud to do this as it states on there website refunds are within 21 days with reciept?

Any help would Be great

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15 Comments

Yes...

Banned

yes......its states the refund policy at the checkout

refunds only for faulty items not change of minds......

standard

im not sure where 'we stand' but YOU stand next to the counter and tell the bloke you want your money back

Original Poster

centurion^;8372916

im not sure where 'we stand' but YOU stand next to the counter and tell … im not sure where 'we stand' but YOU stand next to the counter and tell the bloke you want your money back



I already did, spoke to the manager, but no luck, I don't see how the same company can have two different policy on returns for online and instore,

They will aloe me to return it online for a refund but not if I buy it instore

This isn't their fault - you bought it. They offered money on a card as a goodwill (in line with the STORE returns policy on the back of the receipt).
The website policy is completely seperate as it's a differant business run out of Jersey.

Banned

lastlaststar;8372935

I already did, spoke to the manager, but no luck, I don't see how the … I already did, spoke to the manager, but no luck, I don't see how the same company can have two different policy on returns for online and instore, They will aloe me to return it online for a refund but not if I buy it instore



online is a completly different scenario they have to abide by DSR's and besides they are run as seperate entities.......

when you are instore you can see what you are buying.

unless its faulty they are under no obligation to refund you cash.....they will give gift vouchers or an exchange

casparwhite;8372950

online is a completly different scenario they have to abide by DSR's and … online is a completly different scenario they have to abide by DSR's and besides they are run as seperate entities.......when you are instore you can see what you are buying.unless its faulty they are under no obligation to refund you cash.....they will give gift vouchers or an exchange



+1

Nothing can be done OP....they do not even have to offer an exchange if they don't want to.

Entirely legal

You takes your choice, you pays your money..

Online is governed by "Distance selling regulations"
(as you haven't seen the goods)
and is entirely different.

Legally, the store credit is more than reasonable., but MANY stores will refund, as it builds customer loyalty
(i'm sure you dont feel positive about HMV at present, therefore they will prob lose in long run)

Next time just ask for a refund for faulty goods. HMV might learn to be nicer when everything is returned as faulty, scratched etc when they were not even opened until 1 hour before returning.

Original Poster

it's rather annoying, to say the least, im going to ring head office tomorrow and see what they say about it,

It's like i said to the manager, we now have two copies of the same box set from his store, i don't need two regardless if one was bought accidentally, i certainly don't want my £40 from my box set put on a gift card which i probably wont ever use as i normally always buy them offline....

Was told they only do "exchange" no refunds given..... i bet they know their prices are over the top!!!..... and if you wanted a refund they will lose out...;-)

Just had the same problem with the new COD game. So hubby phoned head office who agreed to refund!! Simples!

Banned

moral of the story here is "dont shop at hmv"..............again!

It might vary from store to store.

I used to do mystery shopping ages and ages back and I had to go to HMV and buy a computer game for a certain price,then return it within the hour,I was refunded in cash.

Hmv returns? Where do we stand?

In the returns queue ^_^

but yes, happened to me at ToyRus.. Purchases something which I wanted to return and all i got was a credit note. They are within their rights here which is damn annoying.

Mum2ConnornCerys

It might vary from store to store. I used to do mystery shopping ages and … It might vary from store to store. I used to do mystery shopping ages and ages back and I had to go to HMV and buy a computer game for a certain price,then return it within the hour,I was refunded in cash.



I think you can return it within the same day and get you money back, but don't quote me on that
Edited by: "Kirajai" 10th Nov 2010
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