Ok so my mother in law has been with her home insurance company for over 25 years and only ever made one claim for some roof tiles about 8 years ago,today she rings her insurance company (halifax) and says she wants to put in a claim for her guttering falling down from the heavy snow,she was told she could not claim because its not storm damage and she will have to foot the bill herself? Is this right can they do this? I am a little angry at this anyone else had the same problem?
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