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    Home phoneline query

    I've just moved into my first home so I'm very new to this 'paying for your own stuff' malarky.

    I'm looking to get sky installed and was asked during online registration for my home telephone number. Now I don't have one because I only moved in on Saturday. So I hopped over to bt.com to see what I could muster together. It says that for a new customer they will charge a £125 connection fee! Is this right? Are they presuming I'm wanting a new line installing or is this what they charge to connect you?

    I have two phone points in the house so I thought I would simply require the line connecting. £125 seems a bit harsh to flip a switch.

    15 Comments

    I guess they asked something like "have you had a phone line in this location? and you answered "no". Call'em and ask for reconnection, not a new line. They should be able to see whether your house already had phone line.

    Banned

    That would probably be for a new line to be installed, bt will try and sell you the most expensive package. Try another company, do some searching around.

    Original Poster

    Cheers, I thought I was going mad for a second. I won't even use the phone, it's just for the sky broadband and Sky connection really.

    If you have phone points in the house then it is likely that there has been a BT line connected to your house previously. Not sure how much it is to get a line reconnected but it is a lot less than £125, this is the charge for installing a new line

    [SIZE=2][COLOR=royalblue]Have a look at the Virgin Media package as they might not charge you for your new line and your BB would run off your TSB, and you could get a credit line from them whereas BT might require a prepay package, which in this day and age is a bit much, if you are a new home owner :thumbsup: [/COLOR][/SIZE]

    found this on the web site

    Reconnect a BT lineIf you don’t have a telephone provider and believe y … Reconnect a BT lineIf you don’t have a telephone provider and believe your property once had a BT line that has been disconnected, simply look for a white BT phone socket on your wall. If you find one, this may give an indication that you can get connected* Please call 0808 100 7722.

    So long as you only want one Sky Digibox, you can pay a NPL (No Phone Line) charge of £25 to Sky, as the line is part of interactive services which subcidise your Digibox but the £25 charge gets you out of that.

    Save yourself £132/year paying for a BT line

    PS: I hope you ordered via quidco for that Sky for £55

    Original Poster

    schizoboy

    So long as you only want one Sky Digibox, you can pay a NPL (No Phone … So long as you only want one Sky Digibox, you can pay a NPL (No Phone Line) charge of £25 to Sky, as the line is part of interactive services which subcidise your Digibox but the £25 charge gets you out of that.Save yourself £132/year paying for a BT linePS: I hope you ordered via quidco for that Sky for £55



    Cheers for that schizoboy, looks like I'll be going through quidco tho.

    Can I still get Sky broadband if I get the NPL? I've looked through the sky website (which is the most difficult website to navigate I have ever come across) and they don't give me a definite answer. I'd call them but my mobile is knackered, I don't have a home phone and my work one is barred to company numbers. It's hell this is.

    No BT phoneline = no ADSL Broadband.

    Make sure you order your Sky via a cookie clean browser before going via quidco.


    The engineer will have to hook up the digibox to the phone line which you must have already active when he installs it, I would recommend, if you want ADSL broadband, to order a BT line, get it installed, then:

    Browser > delete all your cookies (get a new browser from [url]www.opera.com[/url] or [url]www.mozilla.org[/url] which is cookie clean if you want) > [url]www.quidco.com[/url] > login & sky > add the sky package you want to your basket and the broadband that you want (verified by the BT number your supply) and it should all be setup by the installation date.

    Original Poster

    Cheers mate, appreciate the help. Freeview is annoying the proverbials off me!

    Did you check if you have a old BT line install at your new house?
    If you plug in a phone you'll still get a dead tone I think.

    Connection cost should only be about £75 then I believe....

    BT generally only charge a connection fee on new Installs, if your house has just been built and has a phone socket in, you will still pay the full install charge (BT pay contractors to fit the line when it's being built and recoup it on the 1st connection). If it has previously had service it "should" be classed as a in-situ provide and therefore be free.

    Original Poster

    Yeah, it's been lived in previously and has the BT logo on the phone point. I was thinking it should be free seeing as though someone before me has paid the installation charge, but knowing this great country we live in I'll be charged £125 + VAT + engineer fee + the square root of a cheesecakes calorie count.

    I don't think that I have ever been charged by BT to connect / reconnect a phone line to a property I've had (which have exsiting lines already) and I think that if they even hinted to me about a £75 reconnection fee I'd politley tell them where to go...

    [SIZE=2]I'd be very suprised if you got charges for this install. It'll be classed as a in-situ/takeover. If there is existence of previous service you should not be charged. Unless you request the socket moving from the loaction it's currently at.[/SIZE]
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