Homebase cancelled order after payment - What are my rights?

11 replies
Found 13th May 2010
Evening.

A couple of weeks ago I ordered a BBQ from Argos for £199.
(http://www.hotukdeals.com/item/663137/stainless-steel-4-burner-gas-bbq-re)

I went into a homebase store the day after and it was a 15% off weekend with a voucher I'd got.

I was told by Customer Service that all items are dispatched from the same warehouse, so I might as well cancel my Argos order, and order again with Homebase at £170.

I had phoned up a few times in the last couple of weeks to check on the order status, and was told that my order had been dispatched from the warehouse, and was on its way to store.

It still hadn't come in by yesterday, and as I was passing the store, I nipped in to ask about it.

I was told that my order would 100% definitely come, but may take a little longer.

I have had a phone call today, telling me that they've had a memo from head office saying that no more would be delivered, and they cannot fulfil my order, regardless of the fact that the item has, in the last two days, become available on both Argos.co.uk and Homebase.co.uk.

They offered me a refund, but I requested a member of the management team phone me instead.

As I have paid for the goods, and therefore a contract formed, am I entitled to purchase the BBQ from elsewhere, and bill any extra it may come to back to Homebase?

11 Comments

i used to work for Home Retail group. Just kick up a fuss, go right to the top if you have to and you should get the next model up

Banned

Gas BBQ? That's just cheating!

Richard S;8598109

i used to work for Home Retail group. Just kick up a fuss, go right to … i used to work for Home Retail group. Just kick up a fuss, go right to the top if you have to and you should get the next model up



+1 unfortuantely the more fuss you make and the "higher" you go the more you
will get....................

Pm'd you the Managing Directors name and address @ HO

Banned

Really? A neighbour ordered this to store and although they were pushed back a few weeks, the store just got a shed load in today...............................................where do you live?

Original Poster

They've managed to get me one from another store nearby and reserve it.

Going to collect it on Saturday. (Unless they sell it to someone else in the meantime!)

If you buy a gas bbq you may as well just cook the food in the kitchen on your cooker.

Banned

pinkleponkle;8600220

If you buy a gas bbq you may as well just cook the food in the kitchen on … If you buy a gas bbq you may as well just cook the food in the kitchen on your cooker.


not much fun when everyone is in the garden and its a nice day though!

and you can put wood on some gas BBQs you know to give the BBQ flavour.

Banned

csiman;8602797

not much fun when everyone is in the garden and its a nice day though!and … not much fun when everyone is in the garden and its a nice day though!and you can put wood on some gas BBQs you know to give the BBQ flavour.



Yeah and lava rocks. Oh op we did blind tasting on this one, one the one day of nice weather we had since purchase.

We had some coal to use up on our old barrel, both "bbq" taste food.

I got gas as I will use it as a cooker in the summer if we get a nice enough one, hubby gave me permission to cut my chains from the kitchen and enjoy or huge garden woo!

Banned

tinkerbell28;8602812

Yeah and lava rocks. Oh op we did blind tasting on this one, one the one … Yeah and lava rocks. Oh op we did blind tasting on this one, one the one day of nice weather we had since purchase.We had some coal to use up on our old barrel, both "bbq" taste food.I got gas as I will use it as a cooker in the summer if we get a nice enough one, hubby gave me permission to cut my chains from the kitchen and enjoy or huge garden woo!



Well if you're going to be using it then I can see why you went gas. The men of the world need a traditional BBQ though

Banned

master_chief;8602871

Well if you're going to be using it then I can see why you went gas. The … Well if you're going to be using it then I can see why you went gas. The men of the world need a traditional BBQ though



:lol:
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