Homebase Return Policy Help

Hi Everyone,

Recently my H2O X5 steam mop gave up on me and after a bit of online research i purchased a karcher steam cleaner which has excellent reviews. We used it a few times on our tiled kitchen floor and unfortunately it isnt as good as the X5, produces too much water/steam and basically floods the kitchen flood which then leaves smear marks and residue.

Where do i stand in returning the item? Fyi i bought it instore.

Thanks for any help.

13 Comments

How long ago? Have you got receipt ?

Original Poster

pookynuts

How long ago? Have you got receipt ?



2 days ago and yes. As it was an instore purchase im not sure if because it has been used, they will not accept it.

could try a return as faulty.. the excess water could be a leak

unlikely they will believe you based on previous posters who have tried to return within a short
period of time as they will assume you have used it for what you wanted and are returning it.

Return it as faulty and let them check it to confirm and see where it leads. good luck

Original Poster

justanothercid

could try a return as faulty.. the excess water could be a leak



I was thinking of pretending to say it was faulty (i hate lying) but that means they will exchange/ repair it? I have boxed it back up and sealed it and was going to also try and say that it was unwanted unused.

Original Poster

shabbird

unlikely they will believe you based on previous posters who have tried … unlikely they will believe you based on previous posters who have tried to return within a shortperiod of time as they will assume you have used it for what you wanted and are returning it. Return it as faulty and let them check it to confirm and see where it leads. good luck



Yes, thought as much. Cheers.

Original Poster

tardytortoise

The way you describe this it would seem you are changing your mind about … The way you describe this it would seem you are changing your mind about your purchase in which case you should read this from Citizens Adcice:- Consumer >Changing your mind about something you've bought



Been reading the Money Saving and Which pages on this, will have a mooch on this one.

Thanks

It produces too much water and floods your floor- you aren't happy with it because of that, simple. Say that. They may offer an exchange or credit voucher but they have to take it back as you aren't satisfied as its faulty.

Original Poster

pookynuts

It produces too much water and floods your floor- you aren't happy with … It produces too much water and floods your floor- you aren't happy with it because of that, simple. Say that. They may offer an exchange or credit voucher but they have to take it back as you aren't satisfied as its faulty.



Yeah i guess you are right, will have pop down at lunch. Thanks pooky.

Lol at the boyscout marking me down X) Guess your life isnt exciting enough.
Edited by: "nomez" 1st Sep 2016

if its flooding the floor then it is faulty. I am assuming you have read the user guide and are using it properly.....

i.e. you only press the steam button intermittently, not constantly.

nomez

Yeah i guess you are right, will have pop down at lunch. Thanks pooky.Lol … Yeah i guess you are right, will have pop down at lunch. Thanks pooky.Lol at the boyscout marking me down X) Guess your life isnt exciting enough.



If it helps , I'm a retail manager and we would be told - if someone's not happy with the performance of an item exchange or refund it. Stand your ground but most places won't make a fuss esp big companies
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