Hotukdeals android app no notification tone on Huawei MediaPad M5 Lite

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Posted 2nd Jan
Hi all I'm using a Huawei MediaPad M5 Lite 10 WiFi, Model: BAH2-W19, Android Version: 8.0.0 (Oreo) (emui 8.0) but it won't receive notification tones for the hotukdeals app. I've tried looking in app and via the android notification settings, restarted the tablet and even reset it to factory settings. I've also checked it against another device with same model number but both experience the same problem -notification banners pop up but no notification tones. Other apps are able to trigger the notification tone so seems to be just the app for this site.

Anyone any suggestions for a fix to this problem?

I also tried contacting the android app developers using email provided on google play store but it gets returned because address not found.
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