House of celeb boutique not accepting returns

5
Found 31st Jan
House of celeb boutique have got a sale on which says the dresses are not returnable for exchange or refund. Isn’t this illegal? Aren’t you covered by ‘distance selling’ regulations which says any telephone or mail orders can be returned without reason within 14 days.
heres a link to one of the dresses which gives the info
houseofcb.com/lis…tml
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5 Comments
It's changed to the "Consumer Contracts Regulations" but yes, you still have the right to return goods bought online, unless they are bespoke or have a hygeine seal.
SUMMONER5 h, 52 m ago

Their TrustPilot rating says it all IMO. 2 out of 5[Image]



no it doesn't it has no baring on the company in many cases, people just use it to moan no idea on this retailer but look at every ones favourite John Lewis, really shows you cant trust trustpilot at all.

uk.trustpilot.com/rev…com
eslick14 m ago

no it doesn't it has no baring on the company in many cases, people just …no it doesn't it has no baring on the company in many cases, people just use it to moan no idea on this retailer but look at every ones favourite John Lewis, really shows you cant trust trustpilot at all.https://uk.trustpilot.com/review/www.johnlewis.com



Crikey, they must have worked really hard to get such a score.
Edited by: "SUMMONER" 1st Feb
They don't appear to be a UK based company, so I'm not sure the DSR apply to them.
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