How are Argos for returns now?

Found 26th Dec 2014
Bought an electrical item from Argos on 23rd December so it's excluded from the money back guarantee. However it is faulty, every day (apart from today so far) it's stopped working. So obviously want to take it back for an exchange/refund.
Looking to see which stores have it in stock and it's now £30 cheaper so am worried they may think I'm trying it on. Been ages since I took anything back to Argos so am a little worried as they were a bit awkward then and it was for a cheaper item. None of the stores I can get to have the item in stock so an exchange isn't possible anyway. Just don't know how awkward they might be, with the price coming down. It's not a fault that happens all the time so I won't be able to show them it in store either. - That and it'll be reset.

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6 Comments

At the end of the day you have a legal right to return a faulty item. So sod what they think lol. Good luck

Your item doesn't work, don't worry what they think. You bought a product which is unfit for use. Take it back and get your money.

Most people working there won't care and they'll be too busy to test it, and if it's an intermittent fault especially so.

I've always found them to be great when it comes to returns. I had to return a faulty tablet twice and each time they upgraded to the latest version because they no longer had the original in stock.

Original Poster

MT1995

I've always found them to be great when it comes to returns. I had to … I've always found them to be great when it comes to returns. I had to return a faulty tablet twice and each time they upgraded to the latest version because they no longer had the original in stock.


Hope they do the same for me then :p.
It's just stopped working again and then kindly reset itself for me so it's going back in the box now.

Money back guarantee is only excluded for electrical items if you unseal it and use it. You can return it if its unopened.

If it is faulty you can return it at any point during the first 12 months with proof of purchase.

Original Poster

Was out of stock in the two stores nearish that had it to by the time I got to Argos yesterday but, they refunded it fine no problems :). I know one of the local Argos stores can be a little awkward which is why I asked the question but, we went to a friendly store
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