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    how can i complaint about my surgery?

    can u please tell me who is the administrative authority of them surgeries?

    this surgery is located in Barking named Abbey Medical Surgery..

    Regards

    28 Comments

    What appears to be the problem?, i'm not a doctor btw

    Senior partner but expect for them to try and force you to another surgery the second you complain

    At a guess (seeing as it's in Barking).....

    Complaints
    NHS Barking and Dagenham
    The Clock House
    East Street
    Barking
    IG11 8EY

    may want to look up some help for english writing whilst you're at it

    Original Poster

    transit;8413809

    What appears to be the problem?, i'm not a doctor btw



    very rude staff and they discourage people from visiting them..:x

    roryk83;8413836

    [COLOR="Red"]M[/COLOR]ay want to look up some help for … [COLOR="Red"]M[/COLOR]ay want to look up some help for [COLOR="Red"]E[/COLOR]nglish writing whilst you're at it[COLOR="Red"].[/COLOR]



    :roll: :whistling: :thumbsup:

    Banned

    writing to the practice manager would be your first port of call, surely

    Original Poster

    midlandscomics;8413823

    At a guess (seeing as it's in Barking).....ComplaintsNHS Barking and … At a guess (seeing as it's in Barking).....ComplaintsNHS Barking and DagenhamThe Clock HouseEast StreetBarkingIG11 8EY



    thanks... do they have any helpline?

    rep added

    humadoon;8413858

    thanks... do they have any helpline?rep added



    Contact the complaints team on

    0208 532 6225
    0208 532 6251
    0208 532 6367
    0208 532 6309

    barkingdagenham.nhs.uk/lis…spx

    humadoon;8413837

    very rude staff and they discourage people from visiting them..:x



    Hmmm maybe they dont want to catch infections, to what lengths have they discouraged you may i ask?

    Original Poster

    roryk83;8413836

    may want to look up some help for english writing whilst you're at it



    I dnt hv tim 4 dis at da moment but will do SOOOOOOOOOOOOOOOOOOOOOON:p

    humadoon what is the issue ?

    denandyas;8413890

    humadoon what is the issue ?



    They probably could not understand him or maybe they removed his brain during surgery when all they ahould have done is given him laser eye surgery.....:whistling:

    practice manager

    PCT

    Just to say - if any one does have a complaint to a surgery dental / GP - they should approach the practice itself first , probaly the practice manager and give a time limit on when they should respond eg 5 - 7 working days .
    Then if you arn't happy with the responce you should then approach the PCT ( JUST TYPE IN THE BOUROUGH YOU ARE IN WITH PCT on it in google ) and the individual website will direct you .
    If you are not happy with that then it goes to the health care commision -
    Humadoon - I'm, not sure if it is the case , but I'm not sure if you have approached the surgery - by letter or in person and see / discuss your issue , as I'm sure on their part they want to sort out whatever your issue is , if not just to help a disgruntled paitent .
    I understand you have had wisdom teeth taken out ( your second bout) and this can be painfull diffucult or have complications -
    I hope you find a solution soon

    dcx_badass;8414214

    Dear god you're stupid, they won't be able to take a claim seriously when … Dear god you're stupid, they won't be able to take a claim seriously when they don't even know what you are trying to say.



    you are an angry person. Smile :-D

    Its part of the job description in a surgery to p* off the patients and go out your way to be awkward don't you know that? Think there's one in every surgery up and down the land but if you have an issue I'd say put it in writing to the senior partner of the surgery.

    Every PCT has a PALS service which assits those who need help putting together a complaint. In your area it is here.....

    The Patient Advice and Liaison Service provides:
    [LIST]
    [*]confidential advice and support to patients, families and their carers
    [*]information on the NHS and health related matters
    [*]confidential assistance in resolving problems and concerns quickly
    [*]information about NHS complaints procedures and how to get in touch with someone who can help
    [*]information on how patients, families and their carers can get more involved in their own healthcare and the NHS locally
    [*]a focal point for feedback from patients to assist health service developments
    [*]an early warning system for NHS Barking and Dagenham by monitoring trends and gaps in services and reporting these to service managers for action[/LIST]To contact PALS, telephone:
    0800 389 5360
    0208 532 6252
    0208 532 6230
    079 905 26517
    or write to or come into:
    PALS
    The Clock House
    East Street
    Barking
    IG11 8EY

    casparwhite;8413850

    writing to the practice manager would be your first port of call, surely



    +1

    For lots of people, they don't have the confidence to write a letter, especially to their GP / manager. Can seem very intimidating.

    The PALS service does this for you and liases with the GP / manager until things are resolved (if possible).

    I know many here don't suffer lack of confidence when putting pen to paper but also need to understand that when you or a relative are not well, you may not have the energy to do it. That is where PALS will help you

    Banned

    kill the muthachuckas!:thumbsup:

    Original Poster

    denandyas;8414381

    Just to say - if any one does have a complaint to a surgery dental / GP - … Just to say - if any one does have a complaint to a surgery dental / GP - they should approach the practice itself first , probaly the practice manager and give a time limit on when they should respond eg 5 - 7 working days . Then if you arn't happy with the responce you should then approach the PCT ( JUST TYPE IN THE BOUROUGH YOU ARE IN WITH PCT on it in google ) and the individual website will direct you . If you are not happy with that then it goes to the health care commision - Humadoon - I'm, not sure if it is the case , but I'm not sure if you have approached the surgery - by letter or in person and see / discuss your issue , as I'm sure on their part they want to sort out whatever your issue is , if not just to help a disgruntled paitent . I understand you have had wisdom teeth taken out ( your second bout) and this can be painfull diffucult or have complications - I hope you find a solution soon



    Thanks the very useful info

    cbryanp;8414484

    you are an angry person. Smile :-D


    +1
    kaks26;8414526

    Its part of the job description in a surgery to p* off the patients and … Its part of the job description in a surgery to p* off the patients and go out your way to be awkward don't you know that? Think there's one in every surgery up and down the land but if you have an issue I'd say put it in writing to the senior partner of the surgery.



    Thanks


    iglimpse;8416262

    For lots of people, they don't have the confidence to write a letter, … For lots of people, they don't have the confidence to write a letter, especially to their GP / manager. Can seem very intimidating. The PALS service does this for you and liases with the GP / manager until things are resolved (if possible). I know many here don't suffer lack of confidence when putting pen to paper but also need to understand that when you or a relative are not well, you may not have the energy to do it. That is where PALS will help you



    Thanks:thumbsup:

    I'm junior management at a dental practise both NHS and private. Your first step should be to contact the surgery and the practice manager. If you are unhappy with their dealing of the complaint THEN you should contact your local PCT. In most cases the PCT will not deal with your complaint unless you have attempted to resolve your problem with the practise first.


    What the fudge, my palm pre keeps putting an S in practic e rather than C, grrr.

    Jammy1812;8417040

    I'm junior management at a dental practise both NHS and private. Your … I'm junior management at a dental practise both NHS and private. Your first step should be to contact the surgery and the practice manager. If you are unhappy with their dealing of the complaint THEN you should contact your local PCT. In most cases the PCT will not deal with your complaint unless you have attempted to resolve your problem with the practise first. What the fudge, my palm pre keeps putting an S in practic e rather than C, grrr.



    Not correct. PALS will contact the surgery before you have spoken to the practice manager.

    iglimpse;8416262

    For lots of people, they don't have the confidence to write a letter, … For lots of people, they don't have the confidence to write a letter, especially to their GP / manager. Can seem very intimidating. The PALS service does this for you and liases with the GP / manager until things are resolved (if possible). I know many here don't suffer lack of confidence when putting pen to paper but also need to understand that when you or a relative are not well, you may not have the energy to do it. That is where PALS will help you



    Why the hell should someone lack the confidence to write a letter? It's completely anonymous.

    Up until August I worked for NHS Barking and Dagenham. Even if you write to PALS, if it's a complaint it'll get passed to the Complaints Team, answered by the Primary Care Contracting team, but checked by the Trust Chief Executive before it leaves the organisation.

    In any case, I'd speak with the Practice Manager first, just to gauge how they're likely to deal with it, but you may like to copy the PCT in too, just to stir up a bit of action

    ...my ex-colleagues would kill me for saying that!!!

    moob;8420087

    Why the hell should someone lack the confidence to write a letter? It's … Why the hell should someone lack the confidence to write a letter? It's completely anonymous.



    If it's anonymous, it won't be taken seriously, and is very hard to investigate or take action.

    ...thinking about it, you could just register with another Practice...

    SirBargainsALot;8420149

    If it's anonymous, it won't be taken seriously, and is very hard to … If it's anonymous, it won't be taken seriously, and is very hard to investigate or take action. ...thinking about it, you could just register with another Practice...



    I don't mean literally - I mean that you don't show face when you write a letter, and are therefore gaining a higher level of anonymity than showing up at a meeting to complain. You should still sign the letter and provide details for reply, obviously.
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