How do I cancel a pre-order with Forbidden Planet?

3
Found 15th Dec 2008
How do I cancel a pre-order with Forbidden Plant? There doesn't seem to be a 'cancel' button anywhere, when I look at my outstading orders. Do I have to phone them up to cancel or something? Anyone else had this probelm before?
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3 Comments
maybe you should check you outstanding orders instead lol

.......seriously....... why not email them?
Original Poster
I've shopped with them before and had no problems, but last month I ordered an item, the money was taken out of my account and I never recived it. I e-mailed them about it 2 weeks ago (twcie) but didn't get a reply, and I've been unable to telephone as their lines close at 4:00p.m and due to being busy in the day. Should be able to find some time to phone at the end of this week though

I want to cancel this new pre-order as it;s worth a couple of hundred pounds, and am slightly wary of keeping the order with them, due to there being no cancel button and not hearing back from them. Would much rather pay an extra £10 and buy it from Play.com, where I've never recived any probelems before
Rhys135;3772727

I've shopped with them before and had no problems, but last month I … I've shopped with them before and had no problems, but last month I ordered an item, the money was taken out of my account and I never recived it. I e-mailed them about it 2 weeks ago (twcie) but didn't get a reply, and I've been unable to telephone as their lines close at 4:00p.m and due to being busy in the day. Should be able to find some time to phone at the end of this week though :)I want to cancel this new pre-order as it;s worth a couple of hundred pounds, and am slightly wary of keeping the order with them, due to there being no cancel button and not hearing back from them. Would much rather pay an extra £10 and buy it from Play.com, where I've never recived any probelems before




You should contact your card company if you have no joy with the first item, and I agree it is a tad worrying if you can never get through. Good luck :thumbsup:
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