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    how do I get my new MacBook exchanged?

    hi all

    I picked up a new mbp 2016 today from apple, and two times now the screen has become totally white. can someone tell me how I can get it replaced? I don't want a refurbished one. if I just go to the apple shop will they replace it?

    also, how do I reset this thing to factory settings?

    thank you

    4 Comments

    yes..they will replace it...but do it asap

    Original Poster

    revster

    yes..they will replace it...but do it asap


    I'm going tomorrow. Do you know what the process is?

    I think I will ask for a refund, then buy it again on the spot.

    WestMidlands

    I'm going tomorrow. Do you know what the process is?I think I will ask … I'm going tomorrow. Do you know what the process is?I think I will ask for a refund, then buy it again on the spot.



    Why? That's no different than replacing it? Apart from added awkwardness

    Within the first 30 days you have the legal right to reject for a full refund. But, if you want another, just get them to swap it. You won't get a refurbished one, it will be new.
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