How do I report my phone stolen to o2?

14
Found 21st Mar 2010
Tried calling CPW as that's who it's with, got through all the menu system and chose lost stolen and then to be told that the office is closed but to call another number for lost/stolen. Phoned the new number to be told that the number isn't in use anymore.

Anyone have a number I can call them on??

14 Comments

ring them?

service.o2.co.uk/IQ/…427


Reporting my lost/stolen mobile


If your mobile has been lost or stolen you'll need to contact us as soon as possible so that we can bar the service immediately. We can also replace your sim card free of charge (there may be a charge for Corporate customers).



•Pay & Go Customer Service
0844 809 0222


•Pay Monthly Customer Service
0844 809 0202


•Business Customer Service
0800 977 7027


•Corporate Customer Service
0844 826 0288


•International Customer Service
+44 844 809 0200

Original Poster

pinkleponkle;8166211

ring them?



Did I not say that I've tried that????????????????

You rang o2, their offices are 24/7

Original Poster

DAMNOME;8166212

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=14427Reporting my lost/stolen mobileIf your mobile has been lost or stolen you'll need to contact us as soon as possible so that we can bar the service immediately. We can also replace your sim card free of charge (there may be a charge for Corporate customers).•Pay & Go Customer Service 0844 809 0222•Pay Monthly Customer Service0844 809 0202•Business Customer Service 0800 977 7027•Corporate Customer Service0844 826 0288•International Customer Service+44 844 809 0200


Tried them but it just says to contact CPW.

How am I supposed to report it stolen then?

Original Poster

pinkleponkle;8166243

You rang o2, their offices are 24/7



I rang CPW twice, first time it said call a different number, the second time it said number no longer in use.

I tried o2 and it says to contact CPW as that's where I bought it from.

Original Poster

DAMNOME;8166212

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=14427Reporting my lost/stolen mobileIf your mobile has been lost or stolen you'll need to contact us as soon as possible so that we can bar the service immediately. We can also replace your sim card free of charge (there may be a charge for Corporate customers).•Pay & Go Customer Service 0844 809 0222•Pay Monthly Customer Service0844 809 0202•Business Customer Service 0800 977 7027•Corporate Customer Service0844 826 0288•International Customer Service+44 844 809 0200



Tried going through again without entering my number, and there's no option for a stolen phone!!! Went to one of the other options and it hung up on me.

Benjimoron;8166265

I rang CPW twice, first time it said call a different number, the second … I rang CPW twice, first time it said call a different number, the second time it said number no longer in use.I tried o2 and it says to contact CPW as that's where I bought it from.



That's correct. While your contract for the mobile usage will be dealt with by o2 - the contract for the hardware is with CPW. Still... it is advised to contact the mobile operator in case you end up with unauthorised calls which you'll be liable to pay for unless you inform them within 24 hours I believe.

You will also need a CRN (Crime Ref. Number) from the police, which is basically just an index number so that it's on their system to ensure you're covered for unauthorised calls, and also to claim insurance if needed. Don't wait, or leave it until another day. Do it ASAP ;-)

From memory, network services for o2 is 08009777702

But you can always try 08701117200 opt 2 opt 5 then press * instead of inputting your number (should get you thru to person) friend suggets 08000490049 as well.

Original Poster

SamuraiHQ;8166301

That's correct. While your contract for the mobile usage will be dealt … That's correct. While your contract for the mobile usage will be dealt with by o2 - the contract for the hardware is with CPW. Still... it is advised to contact the mobile operator in case you end up with unauthorised calls which you'll be liable to pay for unless you inform them within 24 hours I believe.You will also need a CRN (Crime Ref. Number) from the police, which is basically just an index number so that it's on their system to ensure you're covered for unauthorised calls, and also to claim insurance if needed. Don't wait, or leave it until another day. Do it ASAP ;-)



That's what I'm trying to do now:

0870 1117200 says to call 0870 5214000 out of hours

0870 5214000 says the number is not in use!

How am I supposed to report it stolen if they won't answer the phone!!!

Original Poster

Benjimoron;8166362

That's what I'm trying to do now:0870 1117200 says to call 0870 5214000 … That's what I'm trying to do now:0870 1117200 says to call 0870 5214000 out of hours0870 5214000 says the number is not in use!How am I supposed to report it stolen if they won't answer the phone!!!



It also says to contact the number on your latest bill, but I have on-line bills and there appears to be no numbers. Either way, I'm using the number from their website.

Think I'm going to have to e-mail them, at least that'll show I tried to report it at a certain time.

Original Poster

Reported it on-line, says they'll respond within 4 days, great!!!

I'll call them in the morning I think!

Original Poster

dcx_badass;8166739

You bought the contract through car phone warehouse to save money, one of … You bought the contract through car phone warehouse to save money, one of the reason it's cheaper is because you have to use their rubbish support instead of O2s awesome support.



Didn't realise at the time that buying from cpw as opposed to phones4u for example, means that you can't report your phone stolen to o2!
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