How do you Contact Quidco?

12
Found 3rd Aug 2012
How do you contact Quidco, other than their FQA?

I've been going round in circles using their links. I want to chase a claim last response from them Jan 2012, for a purchase made October 2011. I want to chase them to see why it's taking so long to pay me, but can't see any link to do it.

Any help appreciated.
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12 Comments
http://www.quidco.com/help/

There is live chat in the bottom right hand corner .
philmitchell

http://www.quidco.com/help/There is live chat in the bottom right hand … http://www.quidco.com/help/There is live chat in the bottom right hand corner .



Live and Learn, I never knew that. Thank you, will give it a try later.
I dont see live chat bottom of page ? i use google chrome.
Daytrader

I dont see live chat bottom of page ? i use google chrome.



+1
You won't get anywhere I have been waiting a year and a half for some money to come through with multiple message exchanges and chats with them. They are useless.
Daytrader

I dont see live chat bottom of page ? i use google chrome.



Firefox neither.
Greatest666, I used Philmitchell's link with firefox. Opened quidco tab first then opened hotukdeals tab and clicked on Philmitchell's link to open live chat window. Otherwise I don't see it on firefox. At least Quidco were able to resolve my query almost instantly. Success :-)

Also agree with brownrooster, you do have to chase quidco as some "tracked/raised claims" take longer than suggested payment time, so end up getting automated response saying sorry we're chasing them on your behalf, then nothing happens.
Daytrader

I dont see live chat bottom of page ? i use google chrome.

greatest666

Firefox neither.



It is there in Mozilla Firefox (for Windows) 14.0.1.


Daytrader

I dont see live chat bottom of page ? i use google chrome.

greatest666

Firefox neither.



Do you have to be logged in to see it?
i was logged in and still dont see it.
it worked for me logged in to quidco using firefox (thanks philmitchell),

if i need to send a support message i choose the options, FAQs> then further questions and it gives me the contact us option
Edited by: "gibbles" 4th Aug 2012
OK who's switched off quidco live chat????? it's gone :(...

I noticed they're having a few technical problems. Purchased something, should have tracked at £10, but only tracked at £4.80....



Oh... and last few nights been going very very slow

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