How does John Lewis's Price Pledge work in practice?

As John Lewis offer 5 year warranties on TVs but often have uncompetitive prices Im wondering if I can price match with them. Is it only available in-store or also over the phone? I dont have one near me so Id rather do it mail order or at least confirm the price match over the phone before driving to collect it in person.

Im thinking of price matching with Empire Direct or Richer Sounds; does there need to be one of these stores near the John Lewis that you want to use?

13 Comments

Prices at John Lewis

All our prices include VAT but exclude delivery charges. Standard delivery is currently free on all orders, but we do charge for next and named day delivery. Different delivery options apply in our shops.

Our online prices are the same as in John Lewis shops, although occasionally you may find a lower price in one of our shops if they are matching the price of a local competitor, or online if we have a johnlewis.com special offer.

Because of our 'Never knowingly undersold' policy, if our shops are matching prices nationally, then our online prices will go down (and up) accordingly. The prices in our catalogues are the same as in our shops at the time of going to press, but may be subject to change during the life of a catalogue.
We do not apply our shops' 'Never Knowingly Undersold' pricing promise to our online and catalogue prices against those of our online and catalogue competitors. This is because we are unable to verify the availability and comparability of the goods and the standards of service and support that are offered by others. However, you can always be assured of the same dedication to competitive pricing and exceptional value you find in our department stores.






I found John Lewis staff in my local Sony shop......they were writing down the sale prices so that they could price match......bought my TV (discounted) in JL plus got a free 5 year guarantee...woo hoo.

got a digi cam a few years ago, found it cheaper in another J L that was price matching a local store, told them, told to go to original store which I did, then they rang to confim it was true. Then they gave me the diff back, so they matched thier own price at a different store.

they will match any bricks and mortar store nationwide, i phoned my local JL and they pricematched richer sounds in bolton and JL delivered the tv free a week later, the price of the tv dropped again so i rang them and they refunded me the difference, cracking service!!!!!!!!
u have 28 days to claim any refunds if the price drops lower hehehe, oh and all done via email man they sure reply quick! 5 star service!!!!

wicked my tv has just busted so need a new one gonna have a search round shops to find the cheapest deal on the tv is want and get them to match it might buy myself a digi cam whilst i am at it

Original Poster

choc1969;2613939

We do not apply our shops' 'Never Knowingly Undersold' pricing promise to … We do not apply our shops' 'Never Knowingly Undersold' pricing promise to our online and catalogue prices against those of our online and catalogue competitors.


Thanks. By catalogue I suppose they mean telephone sales as well! I might phone the nearest store to me and see what they say.

u can do it over the phone, it quicker than email

Original Poster

muffin247;2614122

they will match any bricks and mortar store nationwide, i phoned my local … they will match any bricks and mortar store nationwide, i phoned my local JL and they pricematched richer sounds in bolton and JL delivered the tv free a week later, the price of the tv dropped again so i rang them and they refunded me the difference, cracking service!


Thanks. Do you mean that the price at Richer Sounds dropped and they refunded you the difference? That’s a startlingly good service.

yes oops wrong company i price matched with sound and vision and thier price dropped further so 1 call to JL and they refunded me
and ive read u can do this as many times as u like in a 28 day period as prices fluctuate alot on sound and vision
to be fair one of the best companys i have ever dealt with, added with the 5 year warranty on tvs its grrrrrrrrrrrrrrrr8

Banned

jl sold me an item and when i enquired about an item being dropped in price they said the do not do this but i could return the item for a full refund

so for example i have just seen on the sound and vision website that they are selling the tv i want for £150 less at their bolton store if i got them to confirm this over the phone to my local john lewis in hertfordshire i could buy the tv for that price at john lewis and get the discount, am I right?

Original Poster

I assume they’ll price match Empire Direct as they do have about a dozen retail outlets?

klw7me;2614217

so for example i have just seen on the sound and vision website that they … so for example i have just seen on the sound and vision website that they are selling the tv i want for £150 less at their bolton store if i got them to confirm this over the phone to my local john lewis in hertfordshire i could buy the tv for that price at john lewis and get the discount, am I right?



yep

wicked gonna b giving them a call tomorrow not bad a 26" sony bravia tv for £350 with 5 years warranty found 2 shops that are doing it for £350
am well happy
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