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    How does this complaint sound?

    Dear Customer Relations,
    Hopefully Im writing to the correct department. Yesterday afternoon (16th of Nov) my 4 year old son requested some packs of go gos crazy bones. I didnt know where to buy them from but he pointed out the Whsmiths store in ****************. We went into the store but couldnt see them behind the counter. Sadly we made the mistake of asking the member of staff serving at the main counter. He knew the product my son was asking for but explained we have sold out.It doesnt matter what you call them anyway because there all a load of s**t anyway
    Sadly I didnt get his name due to me being so shocked. But I can go back into the store and request his name if that is of any use to you.
    My son was very upset about the whole situation, as was I.
    I did manage to find some of the go gos from a local news agents.
    Is it possible for you to explain your member of staffs shocking language?

    *******

    True story

    57 Comments

    He was only being truthful.

    Sounds fine. Wait for the normal people to come in and complain about your letter.

    Original Poster

    deek72;6915452

    He was only being truthful.



    yes he was...but its not nice to tell a 4 year old that there s**t is it?

    I would have complained there and then,

    akme;6915468

    yes he was...but its not nice to tell a 4 year old that there s**t is it?



    I was being smart, sorry :oops:

    put what he said in speech marks :? how you have wrote it makes it sound less like youre quoting him, more like thats the impression you got from him....


    or if you cant remember the exact wording he used at least put s**t in inverted commas

    deek72;6915452

    He was only being truthful.



    +1

    Also why was your son upset? Not by the language obviously as that would tend to point to him knowing what the word **** meant (j'accuse), so that leaves the item being sold out. Can't blame the member of staff for that really......

    lil_tiger;6915480

    put what he said in speech marks :? how you have wrote it makes it sound … put what he said in speech marks :? how you have wrote it makes it sound less like youre quoting him, more like thats the impression you got from him....



    And if you're serious about it then go back and get his name before you send the letter, there could be any number of male assistants work there.

    Original Poster

    tonyg1962;6915475

    I would have complained there and then,



    The guy is a bit simple...i have gone in before to buy bizare mag and hes stood there flicking through it saying "what kind of freak buys this" well clearly me. :whistling:

    not a bad job considering your son is 4. Did you help him write any of it or is it all his own work?

    Shengis;6915487

    +1Also why was your son upset? Not by the language obviously as that … +1Also why was your son upset? Not by the language obviously as that would tend to point to him knowing what the word **** meant (j'accuse), so that leaves the item being sold out. Can't blame the member of staff for that really......



    Whether he is telling the truth or not, or whether or not the 4 year old was offended or shocked because of his mothers/father reactions is irrelevant.

    He represents the company and has to follow a code of conduct.:)

    Original Poster

    lil_tiger;6915480

    put what he said in speech marks :? how you have wrote it makes it sound … put what he said in speech marks :? how you have wrote it makes it sound less like youre quoting him, more like thats the impression you got from him....or if you cant remember the exact wording he used at least put s**t in inverted commas



    hmm for some reason the speech marks havnt shown up on here..from my copy and paste lol

    Banned

    just make a complaint to the store manager in person

    csiman;6915535

    just make a complaint to the store manager in person



    Agree.

    I'd love to see the reaction some of the whinners would perform if a mod swore at them. There would be uproar.:whistling:

    I'd get the assistants name too BEFORE you send the letter,a bit of a waste of time really unless you do.

    Original Poster

    ants97;6915507

    not a bad job considering your son is 4. Did you help him write any of it … not a bad job considering your son is 4. Did you help him write any of it or is it all his own work?



    cheers...i had to ring my mum for help with some of the spelling :whistling:

    Adam2050;6915518

    Whether he is telling the truth or not, or whether or not the 4 year old … Whether he is telling the truth or not, or whether or not the 4 year old was offended or shocked because of his mothers/father reactions is irrelevant. He represents the company and has to follow a code of conduct.:)



    Maybe theres nothing in there about not swearing though :lol: Christ, if that was a prerequisite to getting a job i'd be well and truly screwed :w00t:

    Adam2050;6915543

    Agree.I'd love to see the reaction some of the whinners would perform if … Agree.I'd love to see the reaction some of the whinners would perform if a mod swore at them. There would be uproar.:whistling:




    Letters have more impact and they show you're serious about the matter to take the time to put something in writing:thumbsup:

    Letters have more impact and they show you're serious about the matter to take the time to put something in writing:thumbsup:

    Damn pc arghhhhhhhh

    Bad attitude for working with the public without a doubt.
    However, if I went in and heard him talking like that I'd have a good laugh:-D. I think he's hilarious!

    Original Poster

    Shengis;6915550

    Maybe theres nothing in there about not swearing though :lol: Christ, if … Maybe theres nothing in there about not swearing though :lol: Christ, if that was a prerequisite to getting a job i'd be well and truly screwed :w00t:



    lol...well its common....But no matter how many times a customer gets to swear at me..I never swear back..Not even slang..or words like Damn, ******.

    Shengis;6915550

    Maybe theres nothing in there about not swearing though :lol: Christ, if … Maybe theres nothing in there about not swearing though :lol: Christ, if that was a prerequisite to getting a job i'd be well and truly screwed :w00t:



    Working for many customer service based companies including supermarkets I would be suprised if they were not annoyed and went down the disciplinary proceedures for swearing to a customer no matter the manor. Let's face it when you got an irrate customer it's so hard to not raise your temper to them, when there clearly taking the michael.

    Were not on about you

    deb8z;6915561

    Letters have more impact and they show you're serious about the matter to … Letters have more impact and they show you're serious about the matter to take the time to put something in writing:thumbsup:



    Probably right also.

    Original Poster

    jellybaby22;6915580

    i would have complained at the time......what did u say to him??



    to tell the truth...I Laughed at the fact that he had just said that to us....not in a i found it funny way...More in a jesus man did you just swear at us

    i doubt your kid really knew what was going on,

    Get his name first and make sure you put in the bit about the bizarre mag comment as well.

    akme;6915575

    I never swear back..Not even slang..or words like Damn, ******.



    akme;6915627

    More in a [COLOR="Red"]jesus[/COLOR] man did you just swear at us



    ???:whistling:

    Adam2050;6915584

    Working for many customer service based companies including supermarkets … Working for many customer service based companies including supermarkets I would be suprised if they were not annoyed and went down the disciplinary proceedures for swearing to a customer no matter the manor. Let's face it when you got an irrate customer it's so hard to not raise your temper to them, when there clearly taking the michael.Were not on about you



    I do actually deal with the public occasionally, my idea of CS with a difficult punter is to have the off with them :lol: Had a lovely argument with one bloke a few weeks back over a H&S issue. I eventually accepted his apology :whistling:

    I have to admit though, I didn't swear at him or to him. I only do that to friends etc, but if the public hear me, well they shouldn't be such nosy ********.

    Shengis;6915658

    I do actually deal with the public occasionally, my idea of CS with a … I do actually deal with the public occasionally, my idea of CS with a difficult punter is to have the off with them :lol: Had a lovely argument with one bloke a few weeks back over a H&S issue. I eventually accepted his apology :whistling:I have to admit though, I didn't swear at him or to him. I only do that to friends etc, but if the public hear me, well they shouldn't be such nosy ********.



    Guilty of that, when I didn't work at home.

    Customers can be idiots .:)

    The customers always right:whistling:

    It's a good start. Make it more serious (tone), use better grammar, and quotation marks for the CS assistants phrase.

    Like others have pointed out, a name would be handy, if not a description of the staff member is useful just to back up your claim.

    Kudos to you for complaining, his behaviour was unacceptable :thumbsup:

    deb8z;6915694

    The customers always right:whistling:



    Maybe so, but right doesn't guarantee any sort of intelligence:whistling:

    hdizzle;6915697

    It's a good start. Make it more serious (tone), use better grammar, and … It's a good start. Make it more serious (tone), use better grammar, and quotation marks for the CS assistants phrase.Like others have pointed out, a name would be handy, if not a description of the staff member is useful just to back up your claim.Kudos to you for complaining, his behaviour was unacceptable :thumbsup:



    I agree ^^^ it needs something more,it's not stern enough.

    I would put that you find it unacceptable for a member of staff to use foul language.

    Original Poster

    deek72;6915649

    ???:whistling:



    to customers :whistling:

    there all a load of s**t anyway
    they're all a load of s**t anyway.

    Is that really swearing these days... Even on here the word crap, which is no more offencive to the word he used, is acceptable.
    Do you really want to get this poor guy the sack?
    If you know he's not the best assistant to help you, why ask him in the first place..


    I say give the guy a break.. let it drop.

    Original Poster

    thanks for the advice peeps

    Absolutely disgusting behaviour. It doesnt matter who he had been speaking to male or female of any age. He is at his work place and should act accordingly. I personally would speak to the store manager.

    Original Poster

    rockyfella;6915865

    there all a load of s**t anyway they're all a load of s**t anyway.Is that … there all a load of s**t anyway they're all a load of s**t anyway.Is that really swearing these days... Even on here the word crap, which is no more offencive to the word he used, is acceptable.Do you really want to get this poor guy the sack? If you know he's not the best assistant to help you, why ask him in the first place.. I say give the guy a break.. let it drop.



    Im pretty sure if i swore at one of my customers i would be sitting in a room with my manager and HR before the end of the day.

    akme;6915914

    Im pretty sure if i swore at one of my customers i would be sitting in a … Im pretty sure if i swore at one of my customers i would be sitting in a room with my manager and HR before the end of the day.



    Plus he wouldn't be saked for it.

    rockyfella;6915865

    there all a load of s**t anyway they're all a load of s**t anyway.Is that … there all a load of s**t anyway they're all a load of s**t anyway.Is that really swearing these days... Even on here the word crap, which is no more offencive to the word he used, is acceptable.Do you really want to get this poor guy the sack?If you know he's not the best assistant to help you, why ask him in the first place..I say give the guy a break.. let it drop.



    There are plenty of people who would be happy to take his job who wouldn't think it ok to swear in front of a customer.

    My sister and i NEVER swear in front of her children at all for example,i certainly wouldn't accept a shop assistant swearing at them about a product.:roll:

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