How reliable are base.com?

11
Posted 9th Aug 2010
Title is self explanatory. Anybody have experiences to share? I'm looking at buying some things from them but I don't have any experience of them myself, so thought I'd check with you fine people first.
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Base are great, I order from them all the time, have ordered lots from them and never had a problem.

They are the same company as dvd.co.uk also.
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deleted94047
I have just ordered from them, so I will let you know
nwressell

Base are great, I order from them all the time, have ordered lots from … Base are great, I order from them all the time, have ordered lots from them and never had a problem.They are the same company as www.dvd.co.uk also.

Didn't realise that they're the same company as dvd.co.uk. I have actually ordered from them before without difficulty. Will give Base a shot in that case.

Thanks for the link DLM.
I've ordered from both sites in the past with no problems, everything arrived fine so would recommend them

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deleted122019
i used them once great service fast delivery
They advertised a 16gb microsd card for 9.99 and sent me a 4 gb one. Never refunded either.
ordered a dvd 3 weeks ago and still not recieved
Base.com has merged DVD.co.uk into their main site and they are now a specialist entertainment retailer. Pricing is competitive, service is excellent and they are also one of the main retailers on Play.coms marketplace trading as Base.
Won't be ordering again. First order never arrived and their cancellation/refund policy stinks. Never had any probs with other online game retailers. IMO avoid!!
First time I ordered from Base.com 1 out of four games arrived. After I notified them of the situation their course of action was to suspend my account until they "investigate". I waited for about a month with no reply from their customer service staff. I finally told them to either refund me or send the 3 remaining games again. They refunded me and suspended my account indefinitely so even if I wanted to order from them again I can't.
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