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    How to cancel play.com order when processing in warehouse - URGENT

    Hi, As above i placed an order for 4 bluray films about 2hours ago on play.com, but i need to cancel one of them as i had already ordered it on zavvi yesterday, Im either being really thick or play.com are messing around, i have searched the net and play's help pages for an answer to no avail, can anybody please help urgent as i want to cancel it before i got to bed in a little while...... thanks james

    17 Comments

    you have to ring them and even then i think its unlikely it will be stopped

    No option to cancel play orders even if you contact them by phone or email. The items will arrive and you will have to return them at your cost; that is unless you get on the phone and blame their system for failing to give the option to cancel at any stage. You may then be able to persuade play to reimburse the postage based on their failings.

    Tried cancelling an order myself a few days ago on the processing stage.

    Was told it isn't possible and that you'd have to wait to recieve then return.

    Sorry mate, you're out of luck.

    gratisaja

    you have to ring them and even then i think its unlikely it will be … you have to ring them and even then i think its unlikely it will be stopped




    This, if its from a playtrade seller you get 30 minutes

    Original Poster

    Are you being serious? That's a joke, i thought i was going mad as i swear i have canceled orders previously that were in warehouse processing....


    gratisaja

    you have to ring them and even then i think its unlikely it will be … you have to ring them and even then i think its unlikely it will be stopped


    Original Poster

    Ok Guys thanks for your quick reply's on this one, i really got myself wound up over it this...

    But they should make this ALOT clearer on their website....
    Edited by: "jayhangslow" 6th Feb 2012

    TBH I thought I had cancelled an order before it was sent, but it may have been when I had ordered but they were waiting for stock

    I think OP means CeX prices have dropped...

    Don't worry too much they probably won't turn up anyways (_;)

    I've tried to cancel an order I placed within minutes but it went straight to processing, in the past it went to order taken and you had the option to cancel, but now most orders just go straight to packing/ processing with no option to cancel, poor service from play, you should get at least an hour or so to have the option to cancel
    Edited by: "souljacker" 7th Feb 2012

    Look at the play.com terms and conditions. If the item has not been dispatched, you can cancel in writing.

    I was looking to do this, on the site it says: "We will hold your order and process it as soon as possible. You can cancel your order at any time without penalty."

    Can't see any way of doing it though

    Far better off using Amazon, they don't mess you around like this.

    Banned

    People still use Play.com?

    dimebars

    People still use Play.com?




    Not me, ever since their security bungle.:(

    even though its going to cost me a fiver, ill never use them again

    I quickly removed my card details and the processing failed.
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