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    How to escalate a ebay claim?

    So I opened a dispute on the 25th august regarding a item not received, haven't heard anything off the seller within 10 days, now apparently I can escalate this to ebay customer service, and there should be a tab allowing me. Where is this? As in the case, all I can do is add more info or close it!
    Thanks x

    24 Comments

    Banned

    do it within paypal

    Original Poster

    csiman

    do it within paypal



    I have looked there, but it says I have to open a case with them, and leave it 20 days?

    Banned

    *katie*

    I have looked there, but it says I have to open a case with them, and … I have looked there, but it says I have to open a case with them, and leave it 20 days?


    correct

    If you cannot see the escalate button the maybe phone eBay?

    Original Poster

    csiman

    correct



    I don't want to escalate another claim, I have waited since the 16th august now, and ebay states I can escalate through the dispute with them

    Original Poster

    sickly sweet

    If you cannot see the escalate button the maybe phone eBay?



    Tried once so far, but I was on hold for 40 minutes so left it!
    Edited by: "*katie*" 4th Sep 2010

    It's probablys better to do it through paypal because you'd get more of a responce through them.

    You can open a dispute on paypal NOW, find the transaction code of the payment you sent, go to Resolution centre, click dispute a transaction and enter the transaction code, and esculate to claim straight away.

    Banned

    good old google - took me all of 5 seconds to find this lol

    ehow.com/how…tml

    easier through paypal though

    Original Poster

    csiman

    good old google - took me all of 5 seconds to find this … good old google - took me all of 5 seconds to find this lol[url=http://www.ehow.com/how_5817187_file-dispute-ebay.html]http://www.ehow.com/how_5817187_file-dispute-ebay.html[/url]



    That is what is open already...

    Original Poster

    seanplater

    You can open a dispute on paypal NOW, find the transaction code of the … You can open a dispute on paypal NOW, find the transaction code of the payment you sent, go to Resolution centre, click dispute a transaction and enter the transaction code, and esculate to claim straight away.



    But it states I have to wait a further 20 days?

    This is the 10th day,the tab to escalate should appear tomorrow

    Original Poster

    grabbit

    This is the 10th day,the tab to escalate should appear tomorrow



    Thank you! Extremely helpful, as I didn't know this.

    Cheers

    *katie*

    Tried once so far, but I was on hold for 40 minutes so left it!



    Email them?
    Phone them at a less busy time?

    good luck

    Original Poster

    sickly sweet

    I have emailed with no response ( once 3 days ago, once today ) and I … I have emailed with no response ( once 3 days ago, once today ) and I will call again soon. CheersEmail them?Phone them at a less busy time?

    Original Poster

    seanplater

    good luck



    Thank you x

    hope it was not for too much money?

    Original Poster

    seanplater

    hope it was not for too much money?



    was £35 glad it wasn't more, just annoying as I have now purchased the part from somewhere else and that was the money for it!

    you WILL get you money back if you provide Paypal with all the information they need. Should take a week or so though.Good Luck

    Banned

    grabbit

    This is the 10th day,the tab to escalate should appear tomorrow


    eh?

    OP hasnt raised a paypal dispute, only an ebay one

    csiman

    eh?OP hasnt raised a paypal dispute, only an ebay one



    Yes,I know OP has opened an ebay dispute,I don't know why everyone keeps talking about a paypal dispute?

    the procedure for an ebay dispute is...

    You have 10 days from when a case is opened to work things out with your buyer/seller
    If you can't work things out, the case may be escalated to eBay Customer Support. We will review the case and make a final decision.

    Original Poster

    Thanks grabbit, I rang eBay and it now is in their hands and can take upto 48 hours for a decision
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