How to find BT contract end date via my BT account or app?

12
Posted 2nd Dec 2019
Help! anyone know how to find BT contract end date via account website or app? BT live chat informed me that it's not available atm until early next year and call center couldn't help either! I've never ever received a confirmation email/letter from BT showing end date! BT could only tell me via live chat or verbally over phone, but I wanted to have it in official writing from BT. I was informed both via phone and live chat they are not authorized to issue such information! I will be asking ofcom for their advice on this. convient for BT just as coming towards my contract end date which I've been verbally and live chat informed is 29th January 2020, that BT cannot or will not officially give me in writing! the following website gives advice on how to access contract end date but I was unable to find it! broadbandgenie.co.uk/pro…end
if anyone can help would be much appreciated.
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