I have an open dispute on AliExpress. AliExpress gave a solution, and I accepted, however, the seller rejected it. They have asked for more pictures and an install video (it's a tablet screen). I'm not going to waste time installing a cracked tablet screen.
My issue is, I can't see any way to respond to the dispute. I have messaged the seller with the picture of the old screen but they haven't even read the message. I also can't see any way for me to speak to AliExpress, only a robot.
Does anyone have any idea how to do any of this?