How to retract a sale in ebay?

27 replies
Found 24th Jan 2010
My friend wanted some advice so I thought I'd pick your brains! She bought 9 separate cosmetic items from one seller on ebay the other night, like blushers, mascaras etc. Would cost less than £5 to post them to her, but the seller is refusing to combine shipping and charging her £5 postage per item.

Obviously she doesn't want to pay £45 postage for 9 items which would cost less than a fiver in one jiffy bag! So how does she get out of the sale without an unpaid notice or whatever theyre called.

Her own fault really, the seller doesn't state he will combine shipping, but she's a bit naive with the 'bay. lol. Can anyone give me any advice I can pass on- I know some of you use it regularly.

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27 Comments

just dont pay, seller is a bit unreasonable but if combined postage wasnt mentioned then ............

you got an item number/s?

if the items each come with £5 PnP fee (which will really be about £3 max) then its her fault for not reading the post.

At the same time, if shes bought 9, and asked the seller to combine, and he/shes refused that not on tbh.

Refuse to pay, you get a warning ..move on, and check full details next time.

get her to email the individual telling the situation. buy not paying she's gonna get an unpaid strike. doesn't really affect a buyer on ebay. it's sellers that need a good feedback i'd say. if she tells them she won't pay unless something is done with postage, i'm sure they'd rather get something than nothing. after all....they'll be making a profit either way i'd have thought. £5 delivery seems expensive!!!

item numbers?? lol

Yes i wouldnt pay either thats just ridiculous!

report them for excessive postage

report them to ebay as they have done it this way to reduce fees that way your friend won't get any come back for not paying

Original Poster

I've not got her item numbers unfortunately, but they were 'benefit' make up items. (I put it in 's cos I told her most of the items on 'bay are fake but she went ahead anyway)- she's probably had a lucky escape tbh.


She's already emailed the seller a few times and says he's pretty unreasonable. He pointed out he doesnt state he'll combine shipping (he doesnt say he won't though...lol) and that he won't lower the postage price. She says she replied something like 'are you barmy-you think I'm gonna pay £45 for something that will cost you a fiver?!'...so I don't think she'll reconcile things with the seller! lol

Sounds like she'll have to just wait it out and not pay him, greedy sod anyway! lol. I reckon she should leave neutral feedback stating he refuses to combine shipping but don't think she can do this if she isnt paying! lol.

Original Poster

dmissy13;7644885

report them to ebay as they have done it this way to reduce fees that way … report them to ebay as they have done it this way to reduce fees that way your friend won't get any come back for not paying



snowtiger;7644888

http://pages.ebay.co.uk/help/policies/listing-shipping.html



I looked at that for her, but wasn't sure she could report them once its finished as I havent used ebay in years, would she just report it as you would an active listing?

Depends how greedy she's being too - if they were well below the rrp then she should have realised that some of the cost would be 'hidden' in the P&P

you could have just asked the seller if she would register a mutual cancellation of the sale - explaining why - and then the seller could get her FVF fees back when the case is closed and no-one loses, no strike for your friend and the seller gets their listing fees back.
An unpaid item strike does effect a buyer if there is more than 2 unpaid item strikes as sellers can set their preferences to block these buyers.

i would definently report the seller to ebay for excessive postage! £45 is outrageous

Original Poster

tinkerbell28;7644954

Actually your friend is wrong and heading for a ban. If I were the seller … Actually your friend is wrong and heading for a ban. If I were the seller I would have combined BUT as it's not stated on the listing he does not have to offer it, she has to pay what she agreed to when she bid.Therefore 9 unpaid item strikes will be coming her way and you get 3 it's a ban. The seller is being unreasonable IMO, but then so was your friend by bidding on 9 items without checking if they had postage policy, just assuming they would even if it didn't say.As it's so many and nothing stated on the listing, the seller has a VERY good chance of making the strikes stick.



If she was to go ahead with the sale then, and all 9 items arrived in one package which cost, say, £5 to post, could she claim the difference back through paypal as being excessive or don't they deal with postage issues?

storysacks;7645025

If she was to go ahead with the sale then, and all 9 items arrived in one … If she was to go ahead with the sale then, and all 9 items arrived in one package which cost, say, £5 to post, could she claim the difference back through paypal as being excessive or don't they deal with postage issues?



She wouldn't get it back.

I would send a grovelling message apologising for assuming and would they mind cancelling the sale so the seller will get their fees back.

Banned

not allowed , i would message the seller and ask politely to cancel amicably or risk getting non paying bidder


its all changed you cant even retract bids these days without a genuine reason, like seller wont respond or seller has changed description and it has to be oked through ebay themselves

Original Poster

Thanks everyone, have passed on your advice, leaving her to it now, don't think she'll make that mistake again! lol xx

snowtiger;7644888

http://pages.ebay.co.uk/help/policies/listing-shipping.html



storysacks;7644925

I looked at that for her, but wasn't sure she could report them once its … I looked at that for her, but wasn't sure she could report them once its finished as I havent used ebay in years, would she just report it as you would an active listing?



at the bottom of the link above it gives you the link to repot sellers get your friend to do this and ask ebay where she stands

She bought 9 separate cosmetic items from one seller

At 1p each maybe?

Original Poster

Shengis;7646924

She bought 9 separate cosmetic items from one sellerAt 1p each maybe?



great contribution there, as usual! Keep up the good work! :thumbsup:

storysacks;7647696

great contribution there, as usual! Keep up the good work! :thumbsup:



Well am I right? Why not just answer instead of posting a sarcastic reply?:roll:

I bet I am though.

Your friend agreed to the terms of the sale, she should pay the seller.

The time to ask about postage costs is before the sale ends, not after.

Banned

Lol @ Shengis


Tbh i dont go near ebay any more, Waste of time and the fees are stupidly high,
prefer the fs/ft section on here, No fees and no ridiculous p&p charges Highlighted in this thread.

Tinkerbell28 is one of the best persons to ask about ebay she always has advice on it.

Banned

storysacks;7645025

If she was to go ahead with the sale then, and all 9 items arrived in one … If she was to go ahead with the sale then, and all 9 items arrived in one package which cost, say, £5 to post, could she claim the difference back through paypal as being excessive or don't they deal with postage issues?



I would pay for them all seperately, and tell the seller I expected them all sent seperately

Good points about separate sending; perhaps the best she can do is ask for proof of postage of each separate item, or maybe ask if they could be sent to separate addresses (friends or whatever). At least that way he has to shell out a bit of the postage costs. Sorry I haven't seen the items in question- has he offered Special Delivery for the items or just normal first class?

if the items are genuine has she got a good deal, benefit products are expensive. however if upon reciept she compared the products to genuine items and establishes they are fake then she can report the seller and claim all her money back.

a lot of benefit make up is fake on ebay can you get a link so it can be seen.

tinkerbell28;7649162

Indeed, and he would be stupid not too, as she has 9 seperate items … Indeed, and he would be stupid not too, as she has 9 seperate items coming via the post, if he can only prove delivery of the 1..........................not good for him.



And there you have it
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